The Role
The IT Program Manager leads web operations and development for the FDA, managing services, compliance, and stakeholders to enhance digital presence.
Summary Generated by Built In
Overview
DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries.
The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges - together.
We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make vision a reality.
Project Description:
The FDA is composed of multiple Centers and Offices. Each Center/Office at FDA has a specific mission and the Information Technology (IT) systems strategically and efficiently support each Center's and Office's mission critical work. The FDA CIO’s office, Office of Digital Transformation (ODT), along with the Center's IT, is responsible for providing IT capabilities to support the FDA mission and Business that includes modernization, strategic, governance, operational, and oversight of enterprise IT landscape.
Job Summary:
The IT Program Manager will lead the operations, maintenance, and enhancement of the agency’s web presence, ensuring secure, reliable, and high-performing digital services for both internal users and the public. This role bridges technical delivery, program governance, and stakeholder engagement, overseeing day-to-day operations as well as critical enhancements across the agency’s web infrastructure and applications.
The IT Program Manager will be responsible for planning, coordinating, and executing work across multiple task areas, including web operations and maintenance, analytics, Drupal development and releases, and automated Section 508 compliance efforts. The role requires close collaboration with business owners, technical teams, security stakeholders, and agency leadership. The IT Program Manager will be responsible for execution and performance of contract and responsible for driving the future strategic growth of the awarded BPA.
Responsibilities:
Program & Delivery Management
Required Experience:
DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries.
The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges - together.
We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make vision a reality.
Project Description:
The FDA is composed of multiple Centers and Offices. Each Center/Office at FDA has a specific mission and the Information Technology (IT) systems strategically and efficiently support each Center's and Office's mission critical work. The FDA CIO’s office, Office of Digital Transformation (ODT), along with the Center's IT, is responsible for providing IT capabilities to support the FDA mission and Business that includes modernization, strategic, governance, operational, and oversight of enterprise IT landscape.
Job Summary:
The IT Program Manager will lead the operations, maintenance, and enhancement of the agency’s web presence, ensuring secure, reliable, and high-performing digital services for both internal users and the public. This role bridges technical delivery, program governance, and stakeholder engagement, overseeing day-to-day operations as well as critical enhancements across the agency’s web infrastructure and applications.
The IT Program Manager will be responsible for planning, coordinating, and executing work across multiple task areas, including web operations and maintenance, analytics, Drupal development and releases, and automated Section 508 compliance efforts. The role requires close collaboration with business owners, technical teams, security stakeholders, and agency leadership. The IT Program Manager will be responsible for execution and performance of contract and responsible for driving the future strategic growth of the awarded BPA.
Responsibilities:
Program & Delivery Management
- Lead end-to-end program management for web operations, maintenance, and enhancement activities, ensuring alignment with agency objectives, schedules, and priorities.
- Develop and maintain integrated work plans, schedules, risk registers, and status reports.
- Proactively identify risks, dependencies, and issues, and implement mitigation strategies to ensure continuity of service and on-time delivery.
- Serve as the primary point of contact for government stakeholders on program status, technical issues, and strategic planning.
- Work closely with business owners, content teams, developers, security staff, and external partners.
- Facilitate technical discussions in clear, non-technical language for executive and business audiences.
- Support collaborative decision-making while maintaining clear accountability and governance.
- Oversee day-to-day operations and maintenance of the agency’s web platforms, and related infrastructure to ensure performance, scalability, and reliability.
- Leverage analytics and feedback tools such as Qualtrics, Google Analytics, and other web analytics platforms to assess user behavior, content effectiveness, and site performance.
- Translate data insights into actionable recommendations to improve efficiency, usability, accessibility, and content delivery.
- Partner with content owners and technical teams to prioritize enhancements based on analytics and user feedback.
- Oversee automated Section 508 accessibility reviews and remediation efforts across agency web assets.
- Ensure accessibility compliance is integrated into development, release, and content management processes.
- Manage critical Drupal development efforts, including enhancements, bug fixes, upgrades, and production releases.
- Coordinate release planning, testing, deployment, and post-release validation.
- Ensure adherence to developing best practices, change management processes, and documentation standards.
- Support security mechanisms for supported web infrastructure and systems.
- Ensure ongoing compliance with applicable federal security standards and agency policies.
- Support security assessments and recommend alternative solutions or improvements as needed.
- Collaborate with security teams to address vulnerabilities, audits, and compliance findings.
Required Experience:
- 8+ years of experience in program or project management supporting large-scale web, IT, or digital services initiatives.
- Demonstrated experience managing operations and maintenance for enterprise web platforms.
- Strong understanding of web technologies, content management systems (Drupal preferred), and modern web architectures.
- Experience using web analytics tools such as Google Analytics and Qualtrics to drive data-informed decisions.
- Knowledge of federal IT environments, security standards, and compliance requirements.
- Experience managing cross-functional technical teams and coordinating multiple workstreams.
- Experience supporting / engaging directly with SES or executive levels of leadership within the federal government.
- Proven experience in identifying, pursuing, and winning new work as demonstrated by past successes.
- Ability to obtain and maintain an public trust clearance.
- Critical reasoning skills to balance government on-demand requests with available resources and contract scope, and to make and defend critical decisions within company policy and interests.
- Working knowledge of low code application platforms (e.g., Salesforce, Microsoft Power Platform, Appian), microservices, DevSecOps, Zero Trust, Human-Centered Design
- Master’s Degree Preferred
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- Current PMI- PMP and Agile certification required
- IT Certifications preferred related to low code application platforms (e.g., Salesforce, Microsoft Power Platform, Appian), AI/ML, Cloud Services, Data Services/Analytics, DevSecOps, Zero Trust, Human-Centered Design
- $100,000 - $130,000
- Salary commensurate with experience.
Top Skills
Appian
Drupal
Google Analytics
Microsoft Power Platform
Qualtrics
Salesforce
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The Company
What We Do
DRT Strategies, Inc. (DRT) is an award-winning technology innovator and leading digital transformation partner to large federal agencies and commercial clients for nearly 20 years. The company is a ServiceNow™ Partner - Specialist, Amazon Web Services (AWS) Consulting Partner, UiPath Partner, SAFe Bronze Partner, Esri Bronze Partner, and holds ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001:2013 certifications and has achieved CMMI-DEV Level 3.
DRT is headquartered in Arlington, Virginia, with offices in Atlanta, Georgia. More information on the company can be found at www.drtstrategies.com.
