Position Purpose:
The IT Program Manager (AI) will lead and manage AI programs from inception to completion, ensuring alignment with business objectives and strategic goals. This role involves developing and implementing program plans, coordinating cross-functional teams, monitoring progress, and driving continuous improvement by evaluating program outcomes and gathering feedback.
Roles and responsibilities:
- Lead and manage AI programs from inception to completion, ensuring alignment with business objectives and strategic goals.
- Develop and implement program plans, including scope, timeline, budget, and resource allocation.
- Coordinate cross-functional teams, including data scientists, machine learning engineers, software developers, and business stakeholders, to ensure successful program delivery.
- Monitor program progress, identify risks and issues, and implement mitigation strategies to ensure timely and successful delivery.
- Drive continuous improvement by evaluating program outcomes, gathering feedback, and incorporating lessons learned into future projects.
- Communicate program status, progress, and outcomes to senior management and other stakeholders through regular reports and presentations.vi
- Ensure compliance with industry standards, regulations, and best practices in AI and machine learning.
- Foster a culture of innovation, collaboration, and continuous learning within the AI team.
Minimum Job Requirements (Education, Experience, Skills):
- Bachelor’s or master’s degree in computer science, Engineering, AI, Business Administration, or a related field.
- 10-15+ years of experience in program management, with a focus on AI and machine learning projects.
- Proven track record of successfully leading and delivering complex AI programs on time and within budget.
- Strong understanding of AI and machine learning technologies, tools, and methodologies.
- Exceptional project management skills, including proficiency with project management tools
- Must have Project Management Professional (PMP) Certification.
- Must have Scrum Master Certification.
Nice to have Skills:
- Experience with AI governance and ethical considerations.
- Familiarity with AI/ML lifecycle management tools.
- Knowledge of change management and organizational transformation.
- Experience with Agile and Scrum methodologies.
- Strong background in business analysis and strategic planning.
Physical Demands:
Not Applicable.
Working Conditions and Environment:
Incumbent works in a temperature-controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
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