The Role
Owns the ServiceNow platform product vision, roadmap, backlog, prioritization, delivery, governance, adoption, and continuous improvement. Translates stakeholder needs into actionable product requirements, coordinates Agile delivery and user acceptance testing, manages dependencies and release readiness, and ensures platform sustainability, security, value realization, and appropriate vendor and lifecycle management.
Summary Generated by Built In
The ServiceNow Product Owner is accountable for the product vision, roadmap, backlog, and value realization of Mosaic's ServiceNow platform and digital workflow capabilities. This role represents business and user priorities, translates demand into clear outcomes and actionable work, and partners with process owners, platform leadership, architects, delivery teams, and vendors to deliver secure, scalable, and supportable solutions. The position governs prioritization, acceptance, adoption, and continuous improvement across ServiceNow products and modules while balancing business value, platform strategy, technical sustainability, risk, and available capacity.
What will you do?
- Own and maintain the ServiceNow product vision, multi-year roadmap, objectives, and prioritized backlog. Evaluate demand based on business value, strategic alignment, risk, dependencies, user impact, regulatory needs, platform fitness, and delivery capacity; make and communicate prioritization decisions.
- Partner with business stakeholders, process owners, users, platform leadership, architects, and delivery teams to discover and define desired outcomes. Translate approved demand into epics, features, user stories, acceptance criteria, process requirements, and measurable success indicators that are clear and ready for delivery.
- Lead product delivery from intake through release by providing timely decisions and clarifications, participating in planning, refinement, reviews, and demonstrations, resolving priority and scope questions, managing dependencies, and ensuring the team is working on the highest-value outcomes.
- Coordinate user acceptance testing and stakeholder sign-off, confirm delivered work meets acceptance criteria, support release readiness and adoption, monitor product usage and outcome measures, and use feedback and performance data to drive continuous improvement.
- Support platform governance, financial stewardship, and lifecycle planning by promoting out-of-box capabilities and reusable solutions, controlling unnecessary customization and technical debt, contributing to upgrade and module adoption plans, monitoring licensing and vendor commitments, maintaining product documentation, and performing other job duties and projects assigned.
What do you need for this role?
- Bachelor's degree in Business, Information Technology, Computer Science, or related field or equivalent experience.
- Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile product certification or experience (Preferred)
- ITIL Foundation (Preferred)
- Minimum 5 years of experience in product ownership, product management, business analysis, platform delivery, or a related technology role
- Demonstrated experience owning a product roadmap and backlog and prioritizing competing demand across multiple stakeholders
- Experience translating business needs into epics, features, user stories, acceptance criteria, process requirements, and measurable outcomes
- Working knowledge of ServiceNow capabilities and enterprise workflow platforms; experience with ITSM and one or more of ITOM, ITAM, HRSD, SPM, SecOps, or App Engine preferred
- Experience with Agile delivery practices, backlog refinement, planning, demonstrations, user acceptance testing, release readiness, and value realization
- Understanding of platform governance, out-of-box-first design, technical debt, integrations, data quality, security, risk, compliance, and lifecycle management
- Experience using Jira, ServiceNow Agile Development, Azure DevOps, or comparable work-management tools
- Experience working with global, cross-functional teams and external service providers or vendors
- Strong business acumen, analytical thinking, negotiation, facilitation, and decision-making abilities.
- Working knowledge of ServiceNow and its core workflow, reporting, dashboard, demand, portfolio, and Agile delivery capabilities
- Proficiency with Jira or similar backlog-management tools, Microsoft 365, process-mapping tools, and data/reporting tools
- Strong product leadership and ability to communicate a clear vision, priorities, decisions, and expected outcomes
- Excellent verbal, written, listening, facilitation, negotiation, and presentation skills
- Ability to influence without direct authority and align diverse business and technical stakeholders
- Sound judgment and willingness to make transparent trade-off decisions based on value, risk, dependencies, and capacity
- Strong organizational skills with the ability to manage multiple priorities, dependencies, and deadlines
- Customer- and employee-focused mindset balanced with platform governance, sustainability, and enterprise standards
- Ability to challenge unclear requirements, prevent unplanned scope growth, and maintain a ready, prioritized backlog
- Strong analytical, problem-solving, conflict-resolution, and continuous-improvement skills
- Ability to work effectively across cultures, functions, and geographic regions
- Self-motivated, highly professional, collaborative, and results-oriented
Skills Required
- Bachelor's degree in Business, Information Technology, Computer Science, a related field, or equivalent experience
- Certified Scrum Product Owner, SAFe Product Owner/Product Manager, equivalent Agile product certification, or equivalent experience
- ITIL Foundation
- At least 5 years of experience in product ownership, product management, business analysis, platform delivery, or a related technology role
- Experience owning product roadmaps and backlogs and prioritizing competing stakeholder demands
- Experience translating business needs into epics, features, user stories, acceptance criteria, process requirements, and measurable outcomes
- Working knowledge of ServiceNow capabilities and enterprise workflow platforms
- Experience with ITSM and one or more of ITOM, ITAM, HRSD, SPM, SecOps, or App Engine
- Experience with Agile delivery practices, backlog refinement, planning, demonstrations, user acceptance testing, release readiness, and value realization
- Understanding of platform governance, out-of-box design, technical debt, integrations, data quality, security, risk, compliance, and lifecycle management
- Experience using Jira, ServiceNow Agile Development, Azure DevOps, or comparable work-management tools
- Experience working with global cross-functional teams and external service providers or vendors
- Strong business acumen, analytical thinking, negotiation, facilitation, decision-making, communication, and presentation skills
- Proficiency with Jira or similar backlog-management tools, Microsoft 365, process-mapping tools, and data/reporting tools
- Ability to influence without direct authority and align diverse business and technical stakeholders
- Ability to manage multiple priorities, dependencies, and deadlines
- Strong analytical, problem-solving, conflict-resolution, organizational, and continuous-improvement skills
- Ability to work effectively across cultures, functions, and geographic regions
- Self-motivated, professional, collaborative, and results-oriented
The Mosaic Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Mosaic Company and has not been reviewed or approved by The Mosaic Company.
-
Healthcare Strength — Multiple medical plan options—including HDHP and traditional choices—are paired with company HSA contributions. Clinical programs and preventive resources (e.g., digital MSK care and disease‑management tools) broaden access to care.
-
Retirement Support — A 401(k) through Fidelity includes company matching contributions, a Roth option, and additional annual company contributions. This structure positions retirement benefits as a core component of the package.
-
Wellbeing & Lifestyle Benefits — A cash‑based wellness incentive program, Lyra EAP, and virtual therapies provide practical mental and physical health support. Family‑oriented resources such as parental benefit hubs and Milk Stork add everyday utility.
The Mosaic Company Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Mosaic is a global leader in the crop nutrient industry — the only company with the ability to produce and deliver two vital crop nutrients, phosphate and potash, on a massive scale. Mosaic engages in every phase of crop nutrition, from the mining of resources to the production of crop nutrients, feed and industrial products for customers around the globe.
