IT Product Manager

Company:Marsh

Description:

IT Product Manager

We are seeking an IT Product Manager to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an IT product Manager at Marsh, you will play a pivotal role in support of Project Management and workflow tools in the Marketing & Communications space. You will collaborate with cross-functional teams to ensure successful project delivery and contribute to our ongoing evolution as a multinational organization.

Responsibilities include:

• Issue Troubleshooting and Vendor Coordination: Monitor user queries, troubleshoot issues, and coordinate with vendor technical support as necessary to resolve problems in real time.
• Project Development and Management: Collaborate with PMs and cross-functional teams to optimize project templates and conduct quarterly audits.
• General Maintenance and Updates: Ensure data integrity through operational analysis, including checking custom fields, verifying accurate time tracking, and adjusting templates as needed.
• Report and Dashboard Management: Create and maintain a suite of flexible reports and dashboards tailored for project teams and executive leadership. Customize layout templates for different user personas and perform quarterly audits of reports and dashboards.
• Standard PMO Processes and Training: Define procedures, map processes, and create/maintain training materials to educate colleagues in a workflow-driven environment.
• Automation and Integration Management: Set up and maintain automations and third-party integrations, including building, testing, and troubleshooting workflows.
• Upgrade Management: Coordinate the review and testing of new application releases, ensuring that existing workflows and processes remain unaffected.
• User Profile Management: Oversee license utilization through the Admin Console, ensuring appropriate allocation across groups. Validate user settings, manage permissions for group administrators, and conduct quarterly license audits and monthly group/team audits.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business Administration, Project Management, Information Technology).
• Experience using Wrike, Monday.com, or Adobe Workfront applications preferred.
• Proven experience in product management, application support, or a related role.
• Strong analytical skills and attention to detail.
• Excellent English communication and interpersonal skills.
• Proficiency in project management tools and reporting software.
• Ability to work collaboratively in a team-oriented environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.