Join us in Genoa as IT Product Manager – Order & Offer Management Systems and take ownership of high-impact digital solutions that power one of the most strategic platforms in our shore ecosystem.
In this role, you will shape and drive the evolution of the Order & Offer Management System (O&OMS), a mission-critical platform orchestrating the end-to-end cruise reservation process — including cabin sales, transportation, and ancillary services. Partnering with business stakeholders, IT teams, and external vendors, you will translate strategic needs into robust product capabilities that enable B2C and B2B revenue growth, scalability, and operational excellence across the sales ecosystem.
Live your ambition. Lead with impact
You will operate at the intersection of product strategy, business demand, and technology delivery, combining technical understanding, functional ownership, and execution rigor in a complex, international, mission-critical environment.
Product Ownership & Platform Vision
You will develop a deep understanding of the O&OMS platform, defining product requirements, shaping priorities, and ensuring coherent, scalable solutions across processes, systems, integrations, and releases.
Business Strategy to Technical Delivery
You will work with demand teams and corporate stakeholders to understand commercial and operational priorities, challenge requirements, and translate them into clear, actionable functional and technical specifications.
End-to-End Delivery Governance
You will govern initiatives across the delivery lifecycle—from discovery and requirement definition to testing, release, and adoption—coordinating internal IT teams, software factories, and external vendors to secure quality, timelines, and measurable business outcomes.
What makes you unique
Solid experience (7-10 years) as IT Product Manager, Product Owner, or Senior Business Analyst on complex, mission-critical platforms.
Proven ability to own product priorities, connect business impact with technology choices, and drive alignment across senior stakeholders.
Strong technical background in application lifecycle, system integrations, functional testing, and UAT, with hands-on involvement in solution validation.
Confidence leading product discussions in international, complex operational environments, with fluent English.
Experience with cruise lines, tour operators, airline reservation systems, or O&OMS platforms is a strong plus.
Strong influencing skills and proven experience managing external vendors and internal stakeholders.
What we offer
Your Journey with Us
At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.
Benefits That Matter
Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.
Lifestyle & Family Care
Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our offices.
Growth & Engagement
We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.
Your Employment
- Open-term, full-time, hybrid.
- CBA: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra".
- Salary Range: 52.000-60.000€ based on sklils and professional experience.
Who We are
Our community is a diverse, global network, where collaboration and cultural exchange thrive. We strive to bring happiness and create unforgettable experiences for our guests.
Costa, an Italian cruise company, is part of the Carnival Corporation & plc Group, the world's largest cruise operator. For over 75 years, we've sailed the seas, offering unique experiences on board and ashore.
United by passion, we drive success and empower individuals to pursue their ambitions. Whether on board or ashore, we infuse energy, creativity, and adventure into everything we do.
Start your journey with us: Learn more about the selection process and your potential future at Costa by visiting https://career.costacrociere.it/shoreside/#journey
Onboard your journey with us and explore your potential.
#Costa #LI-Hybrid
Skills Required
- 7-10 years as IT Product Manager, Product Owner, or Senior Business Analyst on complex, mission-critical platforms
- Proven ability to own product priorities and align senior stakeholders
- Strong technical background in application lifecycle, system integrations, functional testing, and UAT
- Experience leading product discussions in international, complex operational environments
- Fluent English
- Experience with cruise lines, tour operators, airline reservation systems, or O&OMS platforms
- Experience managing external vendors and internal stakeholders with strong influencing skills
What We Do
Holland America Group is a cruise operator serving brands including Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Its flagship, Holland America Line, has been a leader in cruising for over 150 years, providing more than 500 annual sailings across seven continents. The group is committed to creating once-in-a-lifetime experiences through excellence in service and exploration of exotic destinations worldwide.
