Job Description:
We are looking for a skilled Technology Product Analyst with expertise in the ServiceNow platform to join our product management team. The successful candidate will analyze customer requirements, product performance and future road map within the ServiceNow ecosystem to help deliver business value and optimize our ServiceNow-based solutions. This role requires a strong understanding of Service Now combined with analytical and excellent communication skills.
What are we looking for?
4+ years of experience in product analysis, business analysis, or product management focused on ServiceNow or similar platforms.
Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
Strong understanding of ServiceNow modules such as Employee Center, ITSM, ITOM, SPM, HRSD, CSM)
Familiarity with Agile methodologies and product management tools
Excellent communication skills to bridge technical and business teams.
Ability to translate complex ServiceNow technical features into business value propositions.
Detail-oriented with strong analytical and problem-solving skills.
What will be your key responsibilities?
ServiceNow Product Analysis
Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.Customer and Stakeholder Engagement
Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customizations.Data-Driven Insights
Analyze usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.External Trends
Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.Requirements Documentation and Prioritization
Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.Cross-Functional Collaboration
Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.Reporting and Communication
Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.Support Product Lifecycle
Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organizational standards.
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Top Skills
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us.
Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™.
We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
