IT Process Associate Manager

About us:  

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment. 

What you’ll do: 

You will join the team of ​​IT Portfolio & Program Management​​ and in particular in the management ​​​IT Process & Supporting Tools Management reporting directly to the ​IT Process Manager.
 

You will have the opportunity to be involved ​in:
 

Process Management:

• Process Mapping: Document current processes using techniques like BPMN and EPC.
• Process Improvement: Identify and design optimized processes for improvement.
• Compliance and Standards: Ensure processes adhere to standards and regulatory requirements.
• Change Management: Facilitate smooth transitions during process or system changes.
• KPIs and Metrics: Define and monitor key performance indicators to measure performance, productivity, and quality.
• Reporting: Create detailed reports and dashboards in ServiceNow to present findings and recommendations.
• Data Analysis: Analyze data to identify trends, patterns, and anomalies.
• Gap Analysis: Compare current performance with desired outcomes to identify improvement areas.

ICT Business and Functional Analysis:

• Translating Processes into Workflows: Convert business processes into detailed IT system workflows.
• ServiceNow Business and Functional Analysis: Conduct analysis to ensure system capabilities align with business requirements.
• Support for ServiceNow Development: Support the ServiceNow development team, providing insights, requirements, and feedback to support projects and developments, ensuring alignment with business needs and process improvements.

Project Management for ServiceNow Change Management:

• Requirement Gathering: Work with stakeholders to gather and define project requirements.
• Project Planning: Develop project plans, timelines, and milestones.
• Stakeholder Communication: Maintain clear and consistent communication with all stakeholders.
• Risk Management: Identify potential project risks and develop mitigation strategies.
• Project Tracking: Monitor project progress, ensuring it stays on track and within budget.
• Documentation: Maintain comprehensive project documentation, including status reports and change logs.

Who you are: 

• At least 5 years in Business or Functional Analysis, Process Management, and/or Project Management.
• Degree in Information Technology, Management Engineering, Statistics, or equivalent.
• Excellent knowledge of Business and/or Functional Analysis, Process Management, and/or Project Management.
• Strong analytical, logical, and negotiation skills.
• Precision, curiosity, and teamwork orientation.
• Proficiency in English and Italian, both spoken and written.
• Strong knowledge of the ICT world.
• Familiarity with Process Management, Project Management, and/or Analysis methodologies.

Preferrably, you also have: 

• Previous relevant experience in ​Project Management, Process Management, Business Analysis and/or Functional Analysis.
• Knowledge of common ICT frameworks like ITIL or COBIT.
• Basic knowledge of methodologies such as UML, RUP, Agile User Stories, BPMN, Functional Decomposition, Lean Six Sigma, Use Case Management. ​ 
• Any relevant certification adherent to the cited methodologies.

What we offer you/you can expect from us: 

• ​​Permanent contract​; 
• ​​Hybrid work​;
• An inclusive place to work;
• Company-Owned Devices: laptop and business mobile phone; 
• Meal Allowance; 
• Supplemental Health Insurance. 

Looking for a role that can support your learning and career goals: 

• Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches; 
• Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to FlexiLearning, which allows you to dedicate at least 4 hours per month for your professional growth);
• Support for parents, children and financial aid for mothers; 
• Volunteering during your working hours. 

Equal Opportunity

Sisal is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression. 

Location: Milano Headquarter, Italy