Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This role offers a hybrid/remote set-up.
Primary Responsibilities:
- People Leadership & Development
- Provide daily operational leadership and guidance for Manila based Services team members
- Conduct regular 1:1s, coaching sessions, and performance check ins to support employee development and engagement
- Foster a supportive, consistent, and well coordinated team environment
- Operational & SLA Management
- Assign and balance team workloads, ensuring consistent SLA performance and business continuity
- Serve as the first line escalation point for blockers, prioritization issues, and service quality concerns
- Partner with North American team leadership to support seamless customer implementations
- HR Process Oversight
- Manage local HR processes including onboarding, timekeeping, leave tracking, and basic employee relations
- Ensure compliance with PH labor policies, workflows, and documentation requirements
- Partner closely with HR on approvals, provisioning, and employee support needs
- Cross Regional & Stakeholder Collaboration
- Work closely with US based leadership and cross functional teams to align expectations and support service delivery
- Strengthen employee experience through consistent communication, alignment, and operational transparency
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 3+ years of People Management
- Demonstrated experience managing and developing teams, ideally supporting IT, technical, or services functions
- Proven ability to drive performance, engagement, and growth
- Skilled in conducting 1:1s, coaching, performance reviews, and handling team escalations
- Operational Leadership
- Experience overseeing day to day team operations, workload distribution, and SLA commitments
- Proven ability to manage escalations, prioritize tasks, and ensure consistent coverage
- Solid Knowledge of PH Labor Practices & HR Processes
- Understanding of timekeeping, leave management, onboarding, basic employee relations, and compliance with Philippine employment regulations
- Communication & Stakeholder Management
- Proven ability to partner effectively with cross regional teams (US/NA)
- Proven solid written and verbal communication skills; capable of presenting updates, raising risks, and coordinating across time zones
- IT / Technical Background (Generalist)
- Exposure to IT service delivery, project management, or technical operations
- Proven ability to support services teams who work in technical environments
Preferred Qualifications:
- Experience working in matrixed organizations
- Familiarity with US HR processes
- Familiarity with PH vs. US HR process differences
- Proven ability to collaborate with site leadership on operational and people strategies
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
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What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
