IT Ownership Experience Coordinator

Please note - this is a 12-month fixed term contract

Ko wai mātou – About us   

Kia ora.  We’re Foodies.  You know New World, PAK’nSAVE and Four Square right? That’s us!

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them. 

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”. 

Te Tūranga – About the role   

As our IT Ownership Experience Coordinator, you will play a key role in delivering a seamless and technology-driven experience for store owners, teams, and customers during one of the most significant milestones in a store’s journey—a new store opening or change of ownership (COO). You’ll be part of the Business Engagement Team, ensuring IT applications and processes support a smooth transition with minimal disruption. Your work will directly contribute to enhancing the owner experience, reducing operational friction, and ensuring stores are set up for success from day one.

This role requires strong coordination, stakeholder engagement, and problem-solving skills, as you’ll be at the centre of complex, cross-functional IT processes. From managing timelines and quality assurance to driving continuous improvement, you’ll ensure that every store transition is executed with precision and efficiency. You’ll also help shape and refine IT tools and processes, ensuring Foodstuffs North Island remains at the forefront of agile, customer-centric, and digitally connected retail solutions.

What You’ll Do:

Own IT Coordination for Store Openings & Change of Ownership – Ensure smooth execution of IT processes across multiple store transitions.

Facilitate Execution & Delivery – Coordinate cross-functional IT teams to execute seamless cutovers, including out-of-hours activities when required.

Engage & Align Stakeholders – Act as a trusted partner, keeping teams informed and IT transitions aligned with the overall COO/SAP Store Opening programme.

Ensure Quality & Risk Management – Oversee testing, troubleshooting, and issue resolution to minimise disruptions to store operations.

Drive Process Improvement – Support and document continuous refinement of IT tools and workflows to enhance the ownership experience.

Ngā painga - What we offer 

We’re committed to providing awesome experiences for our people, including offering a range of benefits: 

-   Free carparking -we’ve got over 1,000 carparks including 36free EV plugs 

-  Southern cross health insurance, Foodies superannuation scheme 

-  Onsite café with subsidised meals, mini mart, 5% discount at our retail stores 

-  Flexible working options, a day off on your birthday, long service leave  

-  Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes). 

He kōrero mōu - About you

You’re a highly organised and proactive problem-solver who thrives in fast-paced, dynamic environments. With strong coordination skills and a keen eye for detail, you’re adept at managing complex IT processes while ensuring a seamless experience for stakeholders. You communicate clearly and confidently, keeping teams aligned and informed, and you’re always looking for ways to optimise and improve processes. Your ability to build strong relationships and influence others makes you a key player in ensuring smooth store transitions and ownership changes.

You bring a growth mindset to everything you do—embracing change, fostering innovation, and collaborating across teams to deliver the best possible outcomes. Balancing multiple priorities is second nature to you, and your customer-first approach ensures that every decision you make is focused on delivering a high-quality ownership experience.

What You Bring:

Strong coordination and SAP knowledge – Experience being at the centre of cross functional IT deployment programmes, managing timelines and overseeing quality outcomes.

Exceptional communication & stakeholder management – Engage, influence, and inspire teams while providing clear updates.

Continuous improvement mindset – Always looking for innovative ways to enhance processes and efficiency and then able to develop and operationalise process and system changes.

Attention to detail & problem-solving skills – Ensuring smooth execution and high-quality outcomes.

Adaptability & collaboration – Thrive in shifting priorities, manage multiple tasks, and foster a team-focused approach.

If you thrive in fast-paced, high-impact environments and love the challenge of using technology to shape seamless ownership experiences, this is your chance to make a real impact! Join us and play a key role in defining the future of Foodstuffs North Island stores.

Experience awesome. Achieve Awesome. Be awesomely you.  

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau. 

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity. 

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected].  Accessibility support could include, interview location, sign language interpreter, assistive technology. 

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