IT/OT Site Lead

As an IT/OT Site Lead here at Solstice, you will drive consistent IT service delivery and supplier performance for the US East region. You will be required to participate in onsite, face-to-face or virtual engagement with key stakeholders, facility management, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, management operating system (MOS) and utilizing industry and Solstice best practices. This position will also play an important role in providing input on the design, development and support needed to advance key transformation-based programs, projects, system upgrades, in support of continued business growth across all our core services. You will provide leadership in improving IT processes and programs.
In this role, you will impact the efficiency and quality of our manufacturing and business processes, driving continuous improvement and cost reduction. You will work with cross-functional teams to ensure smooth processes and compliance with industry regulations. Your guidance will be instrumental in developing and assisting our employees to help them perform at their best and drive change across the company. This role will report to Director of IT Manufacturing. 
 

IT Operations & Service Delivery

• Provide on-site IT support and maintain local IT infrastructure across Solstice sites
• Monitor, escalate, and resolve IT incidents to minimize business disruption
• Coordinate with IT service providers for operational support and emergency response
• Drive continuous improvement in user experience and overall service quality

IT Service Management (ITSM), Governance & Compliance

• Operate and continuously improve the Management Operating System (MOS)
• Establish service performance reporting and accountability frameworks
• Lead root-cause analysis and corrective action implementation
• Ensure compliance with company policies, standards, and procedures
• Promote global standardization of IT processes, tools, and controls

IT Project & Program Management

• Plan and deliver IT projects aligned to business priorities
• Communicate project status, risks, and milestones to stakeholders
• Support deployment of new technologies and digital initiatives

IT Strategy, Architecture & Business Alignment

• Define and execute regional IT strategies aligned with global standards
• Translate business requirements into IT roadmaps and strategic plans (STRAP/AOP) in partnership with Site Leaders
• Partner with stakeholders to enable digital transformation initiatives and build local IT capability with a global mindset

Vendor & Partner Management

• Manage IT service providers through performance reviews and reporting
• Coordinate incident escalation, problem resolution, and corrective actions
• Ensure vendors meet service levels and operational expectations

Financial Management & Resource Planning

• Manage IT budgets, forecasting, and resource allocation
• Optimize service costs while maintaining service quality

Continuous Improvement & Capability Building

• Leverage MOS metrics and insights to drive continuous service improvement
• Improve IT service effectiveness based on customer and performance feedback
• Develop local IT expertise aligned with enterprise best practices

YOU MUST HAVE

• Bachelor's or Master's degree in computer science, business informatics, information technology, or a comparable field.
• At least 5 years of experience in IT infrastructure, desktop and site IT services.
• At least 5 years of experience working with managed services and third-party providers.
• At least 3 years of experience in large enterprise IT environments.
• Manufacturing, Materials, Chemical, or Industrial sector experience (supply chain complexity, Engineering, R&D processes, regulatory environments, quality processes and systems like Teamcenter, Labvantage, Process Data Historians, ELN etc.) 
• Strong knowledge of project management methods, processes and tools.
• Strong leadership, change management and communication skills.
• High resilience, analytical thinking and customer orientation.
• 10–20% domestic travel (typically once per quarter)

WE VALUE

• Proven expertise in Enterprise Applications and Business processes in domains, such as Digital Supply Chain, Manufacturing, Operational Technology, and associated processes
• Strong leadership, project and change management skills
• Consistently makes timely decisions even in the face of complexity
• Drive "fast and right" results in matrixed environment
• Ability to create business value through project planning and management
• Strong communication and customer service and support skills
• Ability to listen and to communicate effectively in proactive manner at all levels of the organization
• Ability to work under pressure with a strong business acumen and customer centric focus
• Excellent Interpersonal and communication Skills
• Ability to function in a collaborative environment with business clients
• Ability to take proactive steps in managing problems
• Facts oriented approach, problem-solving mentality, critical thinker
• A high degree of knowledge and experience supporting critical IT service and support at very large sites (>250 people) or environments including deemed as business critical
• Knowledge of security concepts, standards and processes
• Six Sigma certified and ITIL certification is a plus

BENEFITS OF WORKING FOR SOLSTICE ADVANCED MATERIALS

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Solstice Advanced Materials employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

The annual base salary range for this position is $120,000 - 150,000. Please note that this salary information serves as a general guideline. Solstice considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is incentive plan eligible. 

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.

Solstice Advanced Materials is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Solstice Advanced Materials

Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials.