IT/OT Engineer

About Stellix
The Stellix Group of companies share a common mission of providing transformative solutions at the intersection of science and technology that enable our customers to deliver a healthier and more sustainable future. Our unique portfolio of companies is focused on helping life sciences and industry manufacturers build, connect, and transform operations and IT to make real progress in breakthrough therapeutics, food, energy, and more.

The Role

We are currently looking for a IT/OT Engineer III position within our IT/OT managed services team to provide post-project services (such as DCS Platform, OT infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and platform lifecycle projects for our installed customer base. Solutions provided will largely leverage a portfolio of Emerson products and select third-party OT platforms. Responsibilities of this role may range to include scheduled maintenance activities or managed services for customers’ DCS system administration; cyber security solutions; automation performance and reliability services; customer help desk and emergency services, digital plant troubleshooting and integration; system installation and commissioning; DCS system upgrades; operational solutions for alarm management, loop performance, process simulation; lifecycle consulting and business continuity services.

The IT/OT Engineer in the managed services team will be expected to perform consultative services for customers via annual service contracts, service bank, assigned projects and some subscription-based offers. Building “trusted advisor” relationships, it is expected for the IT/OT Engineer to support and advise customers on a range of IT/OT and virtualization life cycle platform recommendations that will solve customer pain, optimize business value, and enhance customer satisfaction with their IT/OT investments to support meeting their business goals.

Education, Experience & Skills

• BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent.
• Must have either of:
  • 3-5 years of DeltaV or similar DCS systems experience (hardware and platform, troubleshooting/RCA, DCS upgrades/administration, integration and/or virtualization).
  • 5-7 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching).
  • 5-7 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching).
• Preferred: 2-4 years of direct experience in Life Sciences Industry.
  • Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV.
• Demonstrated increasing level of responsibility supporting OT systems.
• Familiar with analog and discrete signaling, serial and Ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings. Virtualization experience and networking knowledge preferred.
• Soft Skills:
  • Embodies an “Infinite Leadership” mentality and interest in coaching/mentoring with long game in mind.
  • Collaboration and team work
  • Time management and reporting
  • Detail oriented, good documentation skills
  • Critical thinking and problem solving
  • Ability to assess risk through review of documentation and KBAs.
• Applicants should either reside locally or express a willingness to relocate to the Foxborough, MA area.
• Must be able to travel extensively within the New England region.

What You’ll Do

• Day-to-day technical support and help desk for customer contracts to support their IT/OT systems. Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendor’s factory support.
• Liaison with Emerson, Rockwell, Dell, VMWare, Cisco, and other third-party partners.
• Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results. Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities.
• Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms. Be able to provide technical leadership and mentoring to less senior engineers.
• Support design and build activities for Life Science customers and others in a Quality controlled methodology. Involve extensive documentation, internal testing, Factory Acceptance Testing, Site Acceptance Testing and site commissioning services as assigned.
• Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule.
• Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise.
• Provide timely and thorough communication to customers in both written and oral format.
• Demonstrate an organized and methodical approach to troubleshooting and problem solving.
• Execute contract or project deliverables following direction, and/or by following established procedures or guidelines.
• Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned.
• Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction.
• Support to improve the long-term growth of Stellix Global Services’ IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency.
• Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome.
• 24x7 support for customer emergencies under a monthly rotating assignment roster.
• Comply with all Stellix Global Services requirements for business processes including time entry, site visit reports and all other documentation according to internal procedures.

How You’ll Be Successful

• Leverage your passion for technology and your customer-focused mindset to grow your customer relationships to a level of a trusted advisor, mapping automation solutions that will solve our customers' complex operational challenges and support their digital journey.
• Flexibility - May be called upon for coordination of other Stellix Global Services personnel and cross-functional teams to ensure the delivery of the overall results expected by the customer.
• Bring passionate team spirit and a commitment for excellence in all work products.
• Proactively drive and deliver projects and services via the lifecycle solutions portfolio, by driving services demand creation with your customer contacts. Driving technology adoption and realized customer outcomes. Candidate will be self-starting, responsive, innovative, with a problem-solving mindset.

Here’s What You’ll Get

• Highly competitive Medical, Dental, and Vision Insurance
• Flexible Spending or Health Savings Accounts
• Unlimited Vacation Time
• 10 Paid Holidays
• 12 Paid Weeks Birthing Parent Leave
• Pet Insurance
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Employee Referral Bonus
• Professional Development Reimbursement
• Company Paid STD, LTD, and Life Insurance

Compensation: This position offers a base salary range of $85,000 to $120,000, based on experience and qualifications. The role is also eligible for a variable compensation plan.

The posted salary range represents a good faith estimate of the expected compensation for this role at the time of posting. Final compensation will be determined based on factors such as relevant experience, skills, qualifications, internal equity, and business needs.

On-Site Requirements

This position requires a full on-site presence 5 days per week during the first 4–6 months. Following that period, the role will be on-site four days per week, including Monday, Wednesday, and Thursday, with the fourth on-site day alternating between Tuesday or Friday depending on business needs.

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix. Stellix will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: Stellix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.