What You’ll Do
- Level 1 Support: Troubleshoot and resolve IT issues (laptops, SaaS tools, A/V equipment) both in person and remotely. Escalate complex cases when needed.
- Onboarding: Ensure a great onboarding experience by preparing laptops, creating accounts, and assisting new hires on their first day.
- Offboarding: Follow internal procedures to securely and properly offboard employees.
- Ticketing & Inventory: Handle support requests via Freshservice, keep documentation up to date, ensure accurate asset and stocks inventory, and help improve tracking processes.
- AV Support: Provide support for AV equipment in meeting rooms and shared spaces, including Zoom Rooms.
- Documentation: Write and maintain clear, user-friendly IT guides and internal procedures.
- IT Operations: Assist with MDM tasks (e.g., JumpCloud), support Freshservice administration, and contribute to small IT improvement projects (e.g., AI in support).
- Continuous Improvement: Suggest and test new ideas to enhance tools, processes, and the user experience.
Your Profile
- 1–2 years of experience in IT support, including internships, ideally in a fast-paced and international environment.
- Comfortable with modern SaaS tools such as Google Workspace, Slack, Zoom, and JumpCloud.
- Confident supporting macOS and Windows; Linux is a plus.
- You understand the importance of strict security policies and follow high security standards in all your work.
- Familiar with Freshservice; scripting or automation knowledge is a strong plus.
- Fluent in English; professional proficiency in French. Other languages are a bonus.
- You are a clear communicator with strong listening skills and a positive, service-driven mindset.
- You know how to prioritize, stay organized, work independently, and solve problems effectively.
- You’re eager to learn and happy to propose new ideas that improve how things are done.
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What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on.
To enable these changes, they have also had to rethink the way they work.
Breaking down silos isn’t a best practice anymore. It’s a given.
And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals.
As a result, planning is usually seen as a dreadful process.
But the truth is, planning drives strategy. It’s high time we serve it with the right tools.
Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth.
At Pigment we believe that:
✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds.
✅ Reporting should be accurate, quick, and insightful.
✅ Planning should be simple, smooth, and delightful.
✅ Less time should be spent on data crunching, more time on bringing insights to the business.
✅ Collaboration should be at the heart of any planning process, so your organization works as one.
Book your demo today ? https://www.gopigment.com/contact
We’re hiring! Check out our offers: https://jobs.lever.co/pigment
