We are looking for a highly organized and detail-oriented Executive Assistant – IT Operations to support day-to-day operational execution across both people and technology functions.
This role will play a critical part in ensuring smooth employee lifecycle processes while also managing core IT coordination tasks such as access provisioning, systems administration, and equipment logistics. The ideal candidate is process-driven, tech-savvy, and comfortable working cross-functionally in a fast-paced environment.
Key ResponsabilitiesIT Operations
- Set up new hire laptops remotely.
- Manage user account provisioning and deprovisioning across internal systems (e.g., Google Workspace, Slack, ATS, HRIS, SaaS tools)
- Maintain and audit access controls and permissions, ensuring security and compliance
- Coordinate equipment logistics (ordering, shipping, retrieval, inventory tracking)
- Serve as the first point of contact for basic IT support requests and escalate when needed.
- Support the implementation and administration of new tools and systems
- Ensure smooth onboarding/offboarding IT workflows
Requirements
- 1+ years of experience in operations, IT support, or administrative roles
- Strong familiarity with SaaS tools and user management systems (e.g., Google Workspace, Slack, Notion, HRIS, ATS)
- High attention to detail and strong organizational skills
- Ability to manage multiple workflows and prioritize effectively
- Strong communication skills (written and verbal)
- Comfortable handling confidential information
- Proactive mindset with a focus on process improvement
- English skills.
Nice to Have
- Basic understanding of IT security and access management best practices
- Experience with remote team operations
- Familiarity with tools like Okta, Jira, or similar
Benefits
• All statutory benefits per Colombian labor law (health, pension, severance, prima de servicios)
• Prepaid medicine
• Yearly Academic Budget
• Work from abroad policy
• Home office setup
Skills Required
- 1+ years of experience in operations, IT support, or administrative roles
- Strong familiarity with SaaS tools and user management systems (e.g., Google Workspace, Slack, Notion, HRIS, ATS)
- High attention to detail and strong organizational skills
- Ability to manage multiple workflows and prioritize effectively
- Strong communication skills (written and verbal)
- Comfortable handling confidential information
- Proactive mindset with a focus on process improvement
- English skills
What We Do
Headquartered in Palo Alto, California, Hourly.io is an insurtech startup offering workers’ comp insurance and full-service payroll for small and medium businesses with hourly workers. Powered by real-time data, Hourly’s platform ensures running payroll is as quick as pressing a button and that you get accurate workers’ comp premiums down to the penny.
Why Work With Us
We’re a special bunch. We’re all fully remote, which makes us highly collaborative, understanding and resourceful. We share a mission to make the world a better place with a service that makes it easier for business owners to pay, insure and manage their Hourly workers.
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