Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About The Role:
Kong's Milan office is growing fast — from a handful of people to dozens across engineering, R&D, and operations — and this role is what keeps it running day to day.
You'll be the hands-on IT presence on the ground: setting up a new hire's laptop before their first day, keeping Wi-Fi and access working without drama, and being the first call when something breaks
You'll report to the IT Director, who leads IT Operations globally, and join a small, distributed team that's covering EMEA, India and Americas
You will be the only one physically in Milan, which means real ownership over how the office runs
This role sits at the intersection of IT support, systems administration, and light security operations — comfortable with a help-desk ticket one hour and a firewall or DNS issue the next
What You’ll Do:
Own day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire),
Zoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile.
Administer core tools — Okta, Google Workspace, Slack, Zoom — handling onboarding/offboarding, access, licensing and security settings.
Manage endpoints via MDM (Intune or similar) and keep an eye on endpoint security (CrowdStrike or equivalent EDR).
Get hands-on with network and infrastructure basics — firewall, Wi-Fi, DNS — so we're not dependent on outside vendors when something goes down.
Work tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight.
What You’ll Bring:
3+ years in IT support/operations;
Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great — Intune/Jamf also fine);
Genuine network/systems admin exposure (Wi-Fi, firewall, DNS);
ITSM ticketing experience;
Fluent professional English.
Nice-to-have: Okta/Jamf-style certifications; experience automating recurring ticket workflows to cut down manual work.
#LI-EA1
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Skills Required
- 3+ years of experience in IT support, IT operations, or systems administration
- Hands-on administration experience with Okta, Google Workspace, Slack, and Zoom
- Experience managing Mac and Windows endpoints using MDM or UEM tools such as Iru, Jamf, or Intune
- Familiarity with endpoint security tools such as CrowdStrike or similar EDR platforms
- Familiarity with ITSM tools such as Jira Service Management, ServiceNow, or Freshservice
- Ability to work quickly and prioritize effectively in high-urgency situations
- Working knowledge of AWS, GCP, Azure, and DNS management
Kong Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kong and has not been reviewed or approved by Kong.
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Leave & Time Off Breadth — Flexible PTO, company-wide Unplug Days, and a four‑week paid sabbatical after five years are prominently offered to support rest and work–life balance. These programs are presented as meaningful perks beyond base pay and are highlighted across official materials and third‑party summaries.
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Healthcare Strength — U.S. medical, dental, and vision coverage is described as strong, with plan quality drawing positive sentiment. Solid healthcare appears to contribute meaningfully to overall satisfaction with the total package.
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Equity Value & Accessibility — Stock options are offered to most employees, creating ownership upside alongside cash compensation. Equity is positioned as a visible component that helps keep offers competitive for certain technical and go‑to‑market roles.
Kong Insights
What We Do
Kong Inc., a leading developer of API and AI connectivity technologies, is building the connectivity layer for AI. Trusted by the Fortune 500 and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. No AI without APIs.
Why Work With Us
It starts with how we show up for each other. We’ve created a workplace that’s intentionally flexible, deeply inclusive, and built for meaningful collaboration — whether virtual or in person. We trust our teams to own their work, and we give them the support, tools, and freedom to grow.
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