CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
CareDx, Inc. is seeking a motivated and curious IT Operations Support Intern to join our IT Support team for our Summer Internship Program at our South San Francisco headquarters. This internship is designed to provide real‑world exposure to enterprise IT operations while building foundational technical and customer support skills in a collaborative, fast‑paced environment.
As an IT Operations Support Intern, you’ll be a key member of our service desk, providing first‑level support to CareDx employees across office, lab, and remote environments. You’ll gain hands‑on experience troubleshooting issues, supporting end users, and learning how IT enables a mission‑driven healthcare organization—all while being mentored by experienced IT professionals.
As part of the internship, you’ll complete a capstone project focused on what you’ve learned during your time on the IT Support team. This may include:
- Key tools, systems, or processes you were exposed to
- Common issues you helped support and how they’re resolved
- Tips, documentation, or insights that could help future interns or new hires
- You’ll share your learnings with the IT team through a short presentation or written summary at the end of the summer.
Key Responsibilities:
- Assist with technical support for office, lab, and remote users via chat, email, phone, and in person interactions.
- Help triage and resolve service desk tickets, escalating issues when needed.
- Support account setup, password resets, and basic administration across cloud and on- prem applications.
- Learn and assist with device setup, imaging, and configuration for Windows and macOS systems.
- Provide hands-on support for desktops, laptops, printers, and other peripherals.
- Participate in testing new tools, documenting processes, and improving IT workflows.
- Assist in creating and updating knowledge base articles and user guides.
- Shadow IT team members to learn system administration, networking fundamentals, and IT operations best practices.
- Respond to tickets and keep customers up to date.
- Inventory equipment and ensure accuracy.
- Support IT projects and initiatives assigned.
Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, Engineering, or a related field.
- Basic understanding of Windows and macOS environments.
- Strong interest in IT support, systems administration, or enterprise technology.
- Excellent communication and customer service skills; able to explain technical concepts simply.
- Problem-solving mindset with curiosity and willingness to learn.
- Ability to work onsite and collaborate with a fast-moving, collaborative team.
Preferred Skills (Nice to Have):
- Familiarity with Active Directory, M365/O365, or other admin portals.
- Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.).
- Basic understanding of networking concepts (DNS, DHCP, VPN).
- Experience with device imaging or endpoint management tools.
- IT certifications in progress (A+, Network+, Microsoft, etc.).
CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.
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This is the anticipated base salary range for candidates who will work in Brisbane, California. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
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What We Do
CareDx: Transforming Transplant Patient Care Through Novel Surveillance Management Solutions CareDx, Inc. is dedicated to improving the lives of organ transplant patients through non-invasive diagnostics. By combining the latest advances in genomics and bioinformatics technology, with a commitment to generating high quality clinical evidence through trials and registries, CareDx is at the forefront of organ transplant surveillance and pre-transplant HLA typing solutions. NASDAQ:CDNA About AlloSure® AlloSure is the first and only non-invasive blood test that directly measures allograft injury and identifies the probability of active rejection to better manage kidney transplant patients. AlloSure is a clinical-grade, proprietary Next-Generation Sequencing (NGS) based test to detect donor-derived cell-free DNA (dd-cfDNA) in order to identify organ injury in kidney transplant recipients. AlloSure is analytically validated as a sensitive, specific, and precise measurement of dd-cfDNA. AlloSure detects active rejection (acute active ABMR, chronic active ABMR, or TCMR) with high accuracy, outperforms serum creatinine in kidney transplant recipients, and is highly sensitive in distinguishing ABMR from no ABMR. AlloSure is performed in the CareDx CLIA-certified laboratory. http://www.allosure.com/ About AlloMap® AlloMap Molecular Expression Testing is a non-invasive blood test used to aid in the identification of heart transplant recipients with stable allograft function who have a low probability of moderate/severe acute cellular rejection at the time of testing in conjunction with standard clinical assessment. AlloMap testing measures the expression levels of 20 genes from a blood sample. The combined expression of these genes is represented as an AlloMap test score. AlloMap is performed in the CareDx CLIA-certified laboratory and has been commercially available in the United States since 2005. AlloMap was cleared by the U.S. Food and Drug Administration in 2008 and was CE marked for the European Union in 2011. Use of AlloMap is also included in the International Society for Heart and Lung Transplantation (ISHLT) Practice Guidelines, published in August 2010, the worldwide standard for the care of heart transplant patients. http://www.allomap.com/
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