IT Operations & Support Coordinator

Posted 5 Days Ago
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Rainsville, AL, USA
In-Office
Senior level
Other
The Role
Provide regional IT support by triaging and assigning Service Pro tickets; manage site assets, inventory, PCs and servers; proactively monitor systems; load authorized software; place hardware/software requisitions; coordinate tasks and collaborate with team members to support business productivity.
Summary Generated by Built In

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

The Infrastructure Services department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost-effective method that helps to increase efficiency and accuracy. 

 

The Regional System Support Specialist l installs, maintains and supports all IS related hardware and software.  The Specialist may also recommend solutions that span their specific locations. 

  • Set initial priority of requests in Service Pro system and assign appropriate resources 
  • Manage site assets, inventory, and systems 
  • Proactively monitor and maintain systems within area of responsibility to support business productivity 
  • Load and maintain authorized software onto PCs 
  • Place requisitions for new hardware and software once approved 
  • Participate in the selection of team members as directed by my manager 
  • Coordinate tasks with team members and give feedback in relation to those tasks 
  • Participate in and make recommendations during team meetings 
  • Collaborate with peers to understand and support new technologies deployed within the company 

Minimum: 

  • High school diploma or equivalent 

  • 5 years of relevant work experience including desktop support, network administration, and computer hardware support 

  • Proficient with PC and server management systems 

 

 

Preferred: 

  • Undergraduate degree in computer science or related field 

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability. 

Skills Required

  • High school diploma or equivalent
  • 5 years of relevant work experience including desktop support, network administration, and computer hardware support
  • Proficient with PC and server management systems
  • Undergraduate degree in computer science or related field
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The Company
HQ: Melbourne, Victoria
6,509 Employees
Year Founded: 1928

What We Do

With 14,000 people across 18 countries, BlueScope is a leading international supplier of steel products and solutions for building and construction markets. Australia’s largest manufacturer, BlueScope’s portfolio of brands includes COLORBOND®, ZINCALUME® and TRUECORE® steels and the LYSAGHT® range of building products. Steel plays a critical role in sustainable development. To BlueScope, sustainability means developing, manufacturing and selling steel products and solutions in a way that provides for a sustainable future, with a focus on continuous improvement, adopting new operating methods and anticipating new products for the future. BlueScope’s long-term growth is underscored by the sustainability of steel and the critical role it will play in supporting a sustainable society. We take a life-cycle approach, looking at the impact of a product over its entire life and focusing on the four principles of a circular economy: reduce, reuse, remanufacture and recycle. Our steel products and services ensure that we contribute to the opportunities and challenges of society’s move to a lower-carbon economy. To deliver long-lasting value and meet the expectations of all of our stakeholders, our business must transform on all fronts. Read BlueScope's latest Sustainability Report at bluescope.com/sustainable-steel. Interested in an exciting career at one of Australia’s most reputable companies with a track record of making things happen? Find out more at bluescope.com BlueScope has been named an Inclusive Employer for 2019–2020 by the Diversity Council of Australia.

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