Run day to day operations related to banks requests to maintain BAU.
- Able to lead the investigations internally and take ownership of the issue until closure
- Team player and able to empathize with the client.
- Customer focused and should be able to work under extreme pressure(s) and should have an easygoing attitude with ability to multi task.
-
Self-motivated and ability to manage the client and represent the client internally
Has the initiative to manage the daily tasks without any supervision
- Ensure transaction in customer issues getting closed, where these are pending confirmation from client banks.
- At all times, remain accessible and display the required energy and passion to ensure excellent support to client banks.
- Load payments files for all clients.
- Export all incoming POS
- Run End of day.
- Generate End of day reports.
- Outgoing generate for the acquirer banks and send files to VAP.
- Retrieve the ITF (Incoming Files) from the VAP.
- Load the retrieved files on NIE’s systems.
- Generate Edit package incoming reports For All Clients.
- Retrieve the bridge file from the FTP.
- Check that the sequence of the file is correct.
- Send chargeback outgoing to VAP.
- Updating exchange rates for all clients.
- Check the pending outgoing report with the chargeback team.
- Sending the files & reports to the banks.
- Send daily operation activities to operation supervisor through E-mail.
- Perform other related duties as requested by the company.
Run day to day operations related to banks requests to maintain BAU.
- Able to lead the investigations internally and take ownership of the issue until closure
- Team player and able to empathize with the client.
- Customer focused and should be able to work under extreme pressure(s) and should have an easygoing attitude with ability to multi task.
-
Self-motivated and ability to manage the client and represent the client internally
Has the initiative to manage the daily tasks without any supervision
- Ensure transaction in customer issues getting closed, where these are pending confirmation from client banks.
- At all times, remain accessible and display the required energy and passion to ensure excellent support to client banks.
- Load payments files for all clients.
- Export all incoming POS
- Run End of day.
- Generate End of day reports.
- Outgoing generate for the acquirer banks and send files to VAP.
- Retrieve the ITF (Incoming Files) from the VAP.
- Load the retrieved files on NIE’s systems.
- Generate Edit package incoming reports For All Clients.
- Retrieve the bridge file from the FTP.
- Check that the sequence of the file is correct.
- Send chargeback outgoing to VAP.
- Updating exchange rates for all clients.
- Check the pending outgoing report with the chargeback team.
- Sending the files & reports to the banks.
- Send daily operation activities to operation supervisor through E-mail.
- Perform other related duties as requested by the company.
Education:
Bachelor’s degree from a recognized university or related discipline
Experience Type:
0+ years of experience in a related function
Job Specific Skills:
- Microsoft Office
- Computer knowledge
- Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Intermediate level.
Top Skills
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
