Job Description:
Description:
Are you passionate for IT topics and interested in operating and improving the Applications’
Portfolio of our customer?
We are looking for an experienced IT Operations Specialist familiar with ITIL processes and KPIs
and a broad Knowledge of Information Management. You will work in a highly motivated,
international team and in close contact with the business and supporting the external partners.
You should be open to new experiences and challenges in an agile, international and
multicultural environment.
Needs to follow the software development & operations processes by using dedicated tools and ensuring the on-time, quality delivery of software releases independently.
Qualification & Experience:
Engineering graduate
3-5 years of experience in overall IT exp
2-4 years VDI troubleshooting (VMware, Horizon, Citrix)
3-5 years Good Hands-on experience on IT Operations
3-5 years of experience in Incident, Problem, Change Management and Knowledge Management
2-4 years of Business process analysis
1-2 years of subcontractor management experience
Certification in ITIL
Agile/ SAFe project methodologies
Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs..
Experience on application support and maintenance, bug fixes, L2 & L3 support for software products.
Experienced in collaborating with internal and external stakeholders transnationally
Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics
Quality management awareness
Responsibilities:
Perform root cause analysis for critical incidents & trend analysis for proactive measures
Report in Airbus defined template and fill all details
Individual & proactive Way of Working. Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around AIRBUS PLM application.
Autonomy with excellent communication skills to work in a multi-functional and distributed team
Experienced in working within a product delivery lifecycle, Agile/Scrum experience in software development.
Provide accessibility and analysis RCA of tool, L2, L3 support
Ability to work on the Service Now tool.
Excellent Communication skills- good interpersonal and influencing skills.
Sound problem-solving skills and decision making skills
Be service oriented and customer focused.
Be adaptable.
Taking ownership of customer issues reported and seeing problems through to resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Track issues through to resolution, within agreed timeline.
Talk clients through a series of actions, until resolution.
Provide accurate and prompt feedback to customers
Prioritise and manage several open issues at one time.
Follow up with clients to ensure their applications are fully functional after troubleshooting.
Prepare accurate and timely reports.
Documents technical knowledge in the form of Knowledge base articles.
Maintain a cordial relationship with customers and colleagues.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Engineering graduate
- 3-5 years overall IT experience
- 2-4 years VDI troubleshooting (VMware, Horizon, Citrix)
- 3-5 years hands-on IT Operations experience
- 3-5 years experience in Incident, Problem, Change and Knowledge Management
- 2-4 years business process analysis
- 1-2 years subcontractor management experience
- ITIL certification
- Agile / SAFe project methodology experience
- Knowledge of data exchange tools (SharePoint, I-Share, AO Docs)
- Experience in application support and maintenance, bug fixes, L2 & L3 support
- Experience collaborating with internal and external stakeholders across countries
- Experience or familiarity with ServiceNow
- Quality management awareness
- Preferred skills: Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
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