About the Role
As an IT Operations Specialist II (P3), you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office. This role is fully onsite, 5 days a week, and ensures that employees have a smooth and reliable technology experience. You will help maintain IT systems, support conference room technology, and provide hands-on assistance for devices and user requests.
This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team.
Responsibilities
Onsite IT Operations & Office Support
- Act as the onsite IT support resource, responding to employee requests and incidents.
- Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
- Assist with IT asset management, including device provisioning, check-in/check-out, and tracking.
- Partner with IT and Security teams to follow access control and compliance policies.
Conference Room & Event Support
- Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
- Assist with small to mid-sized corporate meetings and events, including setup and technical support.
- Escalate complex AV or event issues to senior specialists or vendors as needed.
Employee IT Support
- Provide in-person support for hardware, software, and network connectivity issues.
- Help employees with device setup, account access, and secure remote connectivity.
- Deliver professional, customer-focused service when working with employees at all levels.
Qualifications & Skills
Required:
- 1-2 years of IT support or helpdesk experience in a corporate environment.
- Strong troubleshooting skills for common hardware, software, and connectivity issues.
- Familiarity with video conferencing platforms (Zoom, Google Meet).
- Knowledge of IT asset management practices.
- Excellent communication and customer service skills.
- Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Preferred:
- Experience with IT ticketing systems (e.g., Jira Service Management).
- Familiarity with device management tools such as JAMF or Intune.
- Basic understanding of IT security best practices.
- Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.
Compensation
Compensation may be adjusted depending on work location.
- For Bay Area based hires: Estimated annual salary of $104,000 - $115,000.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
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What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
