IT Operations Specialist II

Available Location: New York
This is an onsite, full-time role (5 days a week), ensuring hands-on IT operations support at our corporate office.
About the department
Cloudflare Enterprise Information Technology department architects, implements, and supports technology for our internal infrastructure, enterprise applications, and end user community.
The IT Infrastructure Team manages and supports our global end user computing fleet along with the services and infrastructure that empowers our business to operate at a global scale. Onboarding, maintenance lifecycle, platform integrations, security, secure disposal, as well as physical and cloud asset management are parts of the puzzle we're working on. Automating and implementing the most efficient processes to manage all of this in a scalable, high growth environment is our northstar.
What you'll do
As an IT Operations Specialist II (P3), you will be a key onsite resource responsible for managing IT operations, corporate event support, advanced audiovisual (AV) solutions, and white-glove service for C-suite executives. This role is fully onsite, 5 days a week, ensuring smooth IT operations and providing hands-on support for our corporate office. You will oversee conference room technology, IT asset management, and high-profile event execution to ensure a seamless technology experience for employees and executives.
This role reports to the IT Operations Manager and works closely with IT Service Desk, IT Operations Support team, Places and Office team, People Operations team, and business leadership.
Examples of desirable skills, knowledge and experience
Onsite IT Operations & Corporate Office Management

• Be the primary onsite IT specialist, providing immediate technical support to employees and executives.
• Ensure all IT systems, conference rooms, and event spaces are fully operational and proactively address any issues.
• Manage IT asset inventory, device provisioning, and lifecycle tracking for the corporate office.
• Work with IT and Security teams to enforce compliance, data protection, and access control policies.

Corporate Event Management

• Lead IT support for high-profile corporate events, conferences, and executive meetings.
• Coordinate with internal teams and vendors for event logistics, live-streaming, recording, and AV setup.
• Troubleshoot and resolve real-time technical issues to ensure event success.

Advanced AV & Conference Room Support

• Manage and support conference room AV technology, video conferencing platforms (Zoom, Google Meet), and executive briefing centers.
• Maintain, configure, and troubleshoot AV hardware, digital displays, microphones, and control systems.
• Oversee installation, maintenance, and optimization of AV systems to improve user experience.

C-Suite & Executive IT Support

• Deliver white-glove IT support for senior executives, ensuring seamless device functionality and IT accessibility.
• Provide personalized technical assistance for meetings, device setups, and secure remote access.
• Rapidly respond to critical IT issues affecting executive users and ensure high-priority resolution.

Qualifications & Skills Required

• 3-5 years of hands-on IT experience with a focus on corporate office IT management, event support, and AV technology.
• Strong onsite troubleshooting skills for hardware, software, and network issues.
• Experience managing AV solutions for corporate events, conferences, and executive meeting spaces.
• Knowledge of video conferencing platforms (Zoom, Google Meet) and AV control systems.
• Proven experience providing high-touch IT support for executives and senior leadership.
• Strong communication and customer service skills with the ability to work under pressure in high-stakes situations.
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Relevant certifications, such as ITIL 4 Foundation, Microsoft 365 Certified: Modern Desktop Administrator, AVIXA CTS, or CompTIA Security+.

Preferred

• Experience with Jira Service Management, JAMF, InTune, and automation tools (PowerShell, Python).
• Strong understanding of corporate AV system design, live-streaming, and event production.
• Familiarity with IT security best practices and compliance standards.

If you thrive in a fast-paced environment and have a passion for corporate technology, event execution, and high-level IT support, we encourage you to apply!
Compensation
For New York City: Estimated annual salary of $131,000- $160,000
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave