Your tasks
Primary Responsibilities:
· First point of contact for IT incidents & requests.
· Troubleshoot and resolve basic hardware, software, network, and access issues.
· Support Microsoft 365, Teams, OneDrive, SharePoint, and identity services (Entra ID/Azure AD).
· Provide endpoint support (Windows/Android), including Intune-managed devices.
· Support Bar Code Solutions (various Printers / Scanners)
· User account management, MFA assistance, and user onboarding.
· Maintain accurate documentation, tickets, and knowledge base entries.
· Monitor system health dashboards and escalate issues when required.
· Maintain IT asset records and support hardware lifecycle tasks.
· Participate in extended Service Desk coverage and follow-the-sun operations.
· Continuously learn emerging tools, cloud technologies, and IT best practices.
Qualifications
· Strong customer service, communication, and troubleshooting skills.
· Ability to prioritize tasks independently in a fast-paced environment.
· Business-level English proficiency.
· Bachelor’s degree in IT or equivalent experience.
· Willingness to occasionally travel.
Technical Experience (Minimum 5 Years)
· IT helps desk/ticket handling in a production environment.
· Microsoft 365 & modern workplace support.
· Basic networking: IP, VLANs, Wi-Fi, DNS/DHCP, VPN.
· Microsoft Entra ID / Active Directory (user & group management)
· Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) and remote support tools.
· Foundational endpoint management know-how (Intune preferred)
Your profile
