The Role
The IT Operations Manager leads internal IT functions, ensuring performance and improvement in workplace technology across a global organization, focusing on Microsoft 365, security, and operational excellence.
Summary Generated by Built In
Allata is a global consulting and technology services firm with offices in the US, India, and Argentina. We help organizations accelerate growth, drive innovation, and solve complex challenges by combining strategy, design, and advanced technology. Our expertise covers defining business vision, optimizing processes, and creating engaging digital experiences. We architect and modernize secure, scalable solutions using cloud platforms and top engineering practices.
Allata also empowers clients to unlock data value through analytics and visualization and leverages artificial intelligence to automate processes and enhance decision-making. Our agile, cross-functional teams work closely with clients, either integrating with their teams or providing independent guidance—to deliver measurable results and build lasting partnerships.
We are seeking a hands-on Manager, Internal IT Operations to lead and evolve Allata’s internal workplace technology function across a growing global organization spanning the US, LATAM, and India.
This role is responsible for the performance, stability, security, and continuous improvement of Allata’s internal IT environment, with a strong focus on Microsoft 365, Microsoft Entra ID, Intune, endpoint management, SaaS administration, collaboration tooling, AI-enabled workplace solutions, and operational reporting.
While this role includes oversight and coordination of internal IT support resources, its primary focus is on technical ownership, operational excellence, process improvement, service visibility, and ensuring the Internal IT function scales effectively with the business.
This role is responsible for the performance, stability, security, and continuous improvement of Allata’s internal IT environment, with a strong focus on Microsoft 365, Microsoft Entra ID, Intune, endpoint management, SaaS administration, collaboration tooling, AI-enabled workplace solutions, and operational reporting.
While this role includes oversight and coordination of internal IT support resources, its primary focus is on technical ownership, operational excellence, process improvement, service visibility, and ensuring the Internal IT function scales effectively with the business.
Key Responsibilities:
- Lead Allata’s Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities.
- Provide oversight, coordination, and support to internal IT team members / support resources, helping align work, improve execution, and maintain service quality.
- Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot.
- Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance.
- Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, and lifecycle management.
- Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability.
- Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, and overall Internal IT operations.
- Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders.
- Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, and device lifecycle workflows.
- Improve internal security, compliance, and operational controls across Microsoft 365 and collaboration tools.
- Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery.
- Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.
- Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth.
Required Qualifications:
- 5+ years of experience in internal IT, systems administration, workplace technology, or IT operations.
- Experience leading initiatives, coordinating support resources, or providing functional guidance within an internal IT or systems environment.
- Strong hands-on experience with:
- Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
- Microsoft Entra ID (MFA, Conditional Access, groups, SSO)
- Microsoft Intune (Windows endpoint management, Autopilot, compliance profiles, device lifecycle)
- PowerShell for administration and automation
- Power BI (or similar reporting tools) for operational dashboards and service visibility
- Experience using service metrics, operational KPIs, dashboards, and telemetry to improve internal IT performance and support outcomes.
- Demonstrated experience driving process improvement and operational efficiency within internal IT or support environments.
- Experience with Microsoft 365 Copilot and/or similar AI-enabled workplace productivity tools, including administration, rollout support, governance, or end-user enablement.
- Strong communication and documentation skills in English and Spanish.
- Experience working in a distributed, global environment.
Preferred Qualifications:
- Experience with Microsoft Defender, Microsoft Purview, Microsoft Graph, Power Automate, and Freshservice (or similar ITSM tools)
- Experience building or maturing IT service processes, governance frameworks, and support documentation in a scaling organization
- Experience supporting 200+ employee environments
- Microsoft certifications such as MS-102, SC-300, MD-102, AZ-104, or PL-300 are a plus
Skills Required
- 5+ years of experience in internal IT, systems administration, workplace technology, or IT operations
- Experience leading initiatives in an internal IT or systems environment
- Strong hands-on experience with Microsoft 365, Exchange, Teams, SharePoint, OneDrive
- Strong hands-on experience with Microsoft Entra ID, MFA, Conditional Access, SSO
- Strong hands-on experience with Microsoft Intune for endpoint management
- Strong hands-on experience with PowerShell for administration and automation
- Strong hands-on experience with Power BI for operational dashboards
- Experience using service metrics and operational KPIs
- Experience driving process improvement in IT environments
- Experience with Microsoft 365 Copilot and AI-enabled tools
- Strong communication skills in English and Spanish
- Experience working in a distributed, global environment
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The Company
What We Do
Allata (pronounced a-ley-ta) is a strategy, architecture and enterprise-level application development company focused on helping clients enhance or scale business opportunities, create efficiencies and automate processes through custom technologies. We are building a different kind of firm – focused on doing exciting, transformational work for great clients and bringing caring and dedicated people to make our clients goals a reality. Our vision is to build an energized group of talented professionals that can stand strong on their own but work better as a networked team. We enable business agility at the intersection of people, process, and technology. We provide solutions and expert services to assist businesses to become more nimble, transformative, and disruptive in their respective industries. We define vision, strategy, and value creation models for shaping strategic product designs, managing, and transforming enterprise delivery. Just as strongly as we care about our clients, we feel that it is important to give back to the community and non-profits that we are passionate about. Every month, Allata donates 2% of our net income to a charitable cause our team believes in. We live by our mantra: Family comes first, clients are king, we take great care of our people.
