Daniels Health

IT Operations Manager

Reposted 4 Days Ago

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Chicago, IL

Hybrid

120K-135K Annually

Mid level

Healthtech

The Role

The IT Operations Manager at Daniels Health drives healthcare safety solutions through innovation, ensuring compliance, and optimizing technology processes within a supportive environment.

Summary Generated by Built In

At Daniels Health, we’re on a mission to make healthcare safer and more sustainable. As a global leader in medical waste management and healthcare safety solutions, we combine innovation, compliance, and care to protect people and the environment. Our success is driven by our people — passionate professionals committed to excellence, teamwork, and continuous improvement.

We are seeking an experienced IT Operations Manager to lead and develop our team of IT Support Specialists. This position is responsible for the daily operations of our global Service Desk, ensuring all Daniels Health employees receive exceptional technical support and a world-class user experience.

The ideal candidate will be a proactive leader who thrives in a fast-paced environment, values process improvement, and is passionate about delivering efficient and reliable IT services. You’ll also collaborate with our Systems Administration, Cyber Security, and Development teams to maintain secure and effective IT operations across all functions — from field to office.

Key Responsibilities

Lead and mentor the IT Support Specialists team to deliver exceptional service and results
Oversee Service Desk operations, ensuring timely, high-quality support and resolution
Manage IT asset and software lifecycle processes, including licensing and inventory
Analyze service metrics and trends to improve performance and efficiency
Build and maintain vendor relationships and manage service contracts
Partner with cross-functional teams to ensure security, compliance, and system reliability

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
10+ years of experience in enterprise IT support, including 7+ years in a leadership capacity
Strong knowledge of ITSM tools (e.g., FreshService, ServiceNow)
Experience with Microsoft 365, networking, and asset management systems
Exceptional communication, leadership, and problem-solving skills
ITIL Certification preferred

At Daniels Health, you’ll be part of a purpose-driven organization that values innovation, collaboration, and people. We offer a supportive, growth-oriented environment where you can make a real impact — helping us deliver safer, cleaner, and more sustainable healthcare solutions worldwide. Join us and help shape the future of healthcare safety!

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The Company

HQ: Chicago, IL

610 Employees

Year Founded: 1986

What We Do

MAKING HEALTHCARE SAFER
The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.

Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world.

Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.