At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
This position's primary focus is the governance, tracking, driving, and reporting for the PC Client Currency Program. The Client Currency Operations manager will be responsible for identifying areas in the Program that would benefit from process improvements and then implementing those to create efficiencies.
Another primary responsibility will be ensuring the OKRs and KPIs for the Program are achieved. Dependencies, supporting workstreams/initiatives and roadblocks will require identification, tracking and resolution as part of the responsibilities.
The Operations Manager will be responsible for on-time and on-budget delivery of goals, OKRs and KPIs and will be the hub for communications across all levels of the Enterprise for their respective part of the Program. At this time, the PC Currency Program consists of Operating System updates and upgrades (Mac and Windows), O365 updates and upgrades and the PC Refresh initiative.
Required Qualifications
5+ years’ experience in IT project/program management.
3+ years’ experience in OS upgrade, o365 implementation, application compatibility or hardware refresh initiatives.
3+ years’ experience facilitating meetings and actioning or tracking all follow ups.
3+ years’ experience with project planning and implementation.
5+ years of experience with OKR metric success in implementing Windows upgrades, macOS upgrades, O365 upgrades or PC Refresh initiatives.
5+ years of experience with identifying risk, issue, and dependency management.
5+ years of experience utilizing Power BI for reporting and the MS Suite of Office Products, especially Excel.
Preferred Qualifications
Able to work in a metrics driven environment.
Good business acumen and professional communication skill.
Ability to identify areas of improvement in a mature operation and create workstreams that drive the improvement to production.
Candidate needs to be able to prepare reporting and present to executive level leadership and in large-scale Town Hall style.
Extremely skilled communicator with the ability to translate technical language into understandable goals and reports.
Candidate must be skilled at communicating with stakeholders and team members outside of the meeting confines.
Ability to guide collaborative efforts between cross functional teams.
Problem solving skills needed daily.
Understanding when to escalate blockers, dependencies, and issues.
Superior tracking and analytical skills necessary.
Military Experience.
Education
Associate degree or relevant work experience.
Project Management certifications preferred.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
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Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
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No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
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Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/24/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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