IT Operations Manager

CleanSpark, Inc. (CLSK) (NASDAQ: CLSK) ("CleanSpark") CleanSpark is America's Bitcoin Miner, driving innovation in an ever-changing industry. We're seeking passionate individuals to be part of our growth and contribute to the exciting world of bitcoin. If you have a keen interest in bitcoin and digital assets and thrive in challenging environments, we want to hear from you!

As a CleanSpark team member, you'll be at the forefront of the global bitcoin revolution, shaping the future of responsible mining. We offer a dynamic and rewarding work environment, coupled with competitive benefits to support your overall well-being. Enjoy generous PTO, comprehensive health and life insurance, a 401k retirement plan, and more.

About CleanSpark

CleanSpark (Nasdaq: CLSK) is America's Bitcoin Miner™. We own and operate data centers that primarily run on low-carbon power. Our infrastructure responsibly supports Bitcoin, the world's most important digital commodity and an essential tool for financial independence and inclusion. We cultivate trust and transparency among our employees and the communities we operate in. Visit our website at www.cleanspark.com.

Join CleanSpark in shaping the future of responsible Bitcoin mining while playing a crucial role in our corporate IT operations. This position is ideal for individuals passionate about the crypto sector, with a strong grounding in IT administration, cloud-based support, and IT Inventory Management. 

Key Responsibilities

• Oversee the day-to-day operations of IT systems and infrastructure, ensuring efficiency and effectiveness. This includes managing the team responsible for maintaining systems and ensuring timely support activities across multiple locations. 
• Provide guidance and direction to the IT team, ensuring effective communication and resources to deliver high-quality products and services to the organization. 
• Manage the internal ticketing system and offer general IT operations support, including remote troubleshooting, Office 365, Windows desktops, Macs, smartphones, network printers, and cloud-based infrastructure. 
• Support cloud-based environments and services to maintain flexibility, scalability, and security across the organization’s IT operations. 
• Oversee and manage IT Inventory processes, ensuring accurate tracking, documentation, and optimization of hardware and software assets. Lead efforts to enhance inventory management systems and improve processes for tracking IT assets lifecycle, procurement, and decommissioning. 
• Monitor compliance with IT policies and regulations, ensuring that the organization adheres to best practices and regulatory requirements. 
• Analyze data and generate reporting metrics to support decision-making and operational improvements. 
• Oversee the employee onboarding and offboarding process, including setup and decommissioning of workstations, access management, and network resources. 
• Collaborate with the Corporate IT, remote MSP, Network team, and Site Managers to ensure seamless operations across the organization’s infrastructure. 

Compliance and Regulatory Review

• Assist the Director of IT in ensuring IT policies and procedures align with Sarbanes-Oxley (SOX) compliance standards. 
• Review IT and operational policies to ensure SOX controls are effectively implemented and maintained. 
• Collaborate with internal and external auditors to support SOX compliance reviews and address audit findings under the guidance of the Director of IT. 
• Provide insights and recommendations to the Director of IT to improve SOX compliance and policy adherence. 

Qualifications

• Education: Bachelor’s degree in Information Systems or related technical field preferred. Equivalent experience will also be considered. 
• Certifications Preferred: ITIL, CISSP, or related cloud-based certifications. 
• Experience: 5+ years of IT management experience in a hands-on desktop and cloud support environment. Strong background in IT Inventory Management is required. Experience with public companies preferred. 
• Skills: Strong organizational and self-motivation skills, excellent problem-solving abilities, and the ability to remain calm under pressure. Time management and follow-through are essential. 
• Conscientious, reliable, flexible, and proactive with excellent communication skills, able to explain technical concepts to non-technical users. 

CleanSpark is an Equal Opportunity Employer. It provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.