We are looking for an experienced IT Operations Manager to oversee IT operations, infrastructure, systems, security, and technical support across the organization. The role will ensure reliable IT services, effective system administration, strong information security, and smooth implementation of IT projects.
Key ResponsibilitiesManage day-to-day IT operations, including systems, networks, infrastructure, software, and security.
Oversee system administration, user access, hardware and software inventories, and IT infrastructure performance.
Develop, review, and implement IT policies, procedures, and controls.
Conduct IT audits, risk assessments, and follow up on identified risks and improvement areas.
Plan and manage IT projects, including budgeting, timelines, task allocation, implementation, and reporting.
Support the implementation and optimization of new IT tools, systems, and technologies.
Provide technical guidance and ensure effective IT support and helpdesk services.
Manage IT vendors, contracts, licenses, accounts, and external service providers.
Lead, mentor, and develop the IT team while managing performance and priorities.
Work closely with internal departments and external partners to understand IT requirements and deliver appropriate solutions.
Prepare IT reports and data visualizations to support operational and management decisions.
Ensure compliance with company policies, information security requirements, data protection requirements, and applicable standards.
Identify opportunities for process improvement, automation, and innovation within IT operations.
Perform other IT-related duties and projects as assigned by the Direct Manager.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
5 years of relevant experience in IT operations or a related field, including experience in system implementation and team management.
Experience with IT infrastructure, network administration, system administration, and information security.
Experience with Active Directory and Microsoft Server environments.
Knowledge of hardware maintenance, troubleshooting, system installation, configuration, and analysis.
Experience managing network infrastructure and configurations.
Knowledge of data protection and information security practices.
Experience using Google Workspace for administration and reporting.
Familiarity with IT operations standards and methodologies.
Experience with data visualization and project management tools such as Data Studio, Jira, GitLab, Spiceworks, or similar platforms.
Relevant IT infrastructure, network, systems, or project management certifications are an advantage.
English proficiency at C1 level or above.
Strategic and analytical thinking
Strong leadership and stakeholder management
Excellent communication and interpersonal skills
Problem-solving and decision-making
Strong organizational and time-management skills
Adaptability and resilience
Attention to detail with a strong understanding of business objectives
Discretion and ability to handle confidential information
Strong business and operational understanding
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Five years of relevant experience in IT operations or a related field
- Experience with system implementation and team management
- Experience with IT infrastructure, network administration, system administration, and information security
- Experience with Active Directory and Microsoft Server environments
- Knowledge of hardware maintenance, troubleshooting, system installation, configuration, and analysis
- Experience managing network infrastructure and configurations
- Knowledge of data protection and information security practices
- Experience administering and reporting with Google Workspace
- Familiarity with IT operations standards and methodologies
- Experience with data visualization and project management tools such as Data Studio, Jira, GitLab, Spiceworks, or similar platforms
- English proficiency at C1 level or above
- Relevant IT infrastructure, network, systems, or project management certifications
What We Do
Watu is a leading asset financier in emerging markets, providing financing for motorcycles, three-wheelers, and smartphones to empower entrepreneurs and enable them to achieve their goals.
