About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
The IT Operations Manager will oversee and ensure seamless operations of payment processing systems, including managing daily transaction files, reports, and requests for a network of banking clients. This role involves working with various payment schemes (Visa, Mastercard, Amex, JCB, CUP, Meeza) and processing platforms (MIGS, CyberSource), as well as handling multiple applications critical to operations. And will work collaboratively with internal teams, utilizing platforms such as Jira, email, and phone for communication and issue resolution, to provide the highest level of support and service for banking clients on daily shift basis over the week.
Responsibilities:
1.Payment Processing & File Management:
Manage downloading and uploading then process the incoming and outgoing files with payment schemes, including Visa, Mastercard, Amex, JCB, Meeza and CUP.
Oversee the MIGS and CyberSource processing platforms, ensuring secure, efficient, and compliant transaction flows.
Conduct daily checks and validations on transactions to maintain accuracy and prevent errors or fraud.
2. Report Generation & Distribution:
Generate, validate, and distribute approximately 250 daily reports, including transaction files, to 130 banking clients.
Report to concerned team to Develop custom reports based on specific client needs and maintain a structured process for timely delivery.
Ensure all report formats and delivery methods meet client expectations and adhere to bank and regulatory standards.
3. Application Management:
Use and manage various applications such as CMS, Mastercard Clearing optimizer, Mastercard file express , TWI and visa Edit Package for running and processing and reporting functions.
Troubleshoot issues within these applications, collaborating with the vendor (if we are the application owner) and IT teams application owners for resolution as needed.
Maintain and optimize these applications for operational efficiency, while ensuring adherence to industry standards.
4. Client Support & Issue Resolution:
Act as the primary point of contact for client inquiries and issues, managing daily requests over Jira (EOD assigned in more than 1166 case per month), email, and phone.
Resolve client issues efficiently, escalating as necessary to meet service level agreements and ensure client satisfaction.
Maintain comprehensive records of all client interactions and resolutions, ensuring transparency and accountability.
5. Operational Excellence & Compliance:
Ensure all operational processes comply with PCI & banking regulations and standards.
Document and update standard operating procedures for payment processing, file management, and reporting.
Identify areas for process improvement, collaborating with teams to enhance workflow, reduce errors, and improve client experience
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Experience working with payment schemes: Visa, Mastercard, Amex, JCB, CUP, Meeza
- Experience with processing platforms MIGS and CyberSource
- Experience managing transaction files, validations, and fraud/error checks
- Experience generating, validating, and distributing high-volume daily reports to clients
- Familiarity with applications: CMS, Mastercard Clearing Optimizer, Mastercard File Express, TWI, Visa Edit Package
- Proven client support and issue resolution using Jira, email, and phone (high volume case handling)
- Knowledge of PCI and banking regulatory compliance for payment operations
- Ability to troubleshoot applications and collaborate with vendors and IT application owners
- Willingness to work daily shift basis across the week
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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