We are looking for IT Operations Manager to join our team in Tirana, Albania!
Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.
A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.
Main duties and responsibilities:
Accountable for overall service quality, service level management, and controls
Maintain a strong on-site presence at the Bank premises, aiming for approximately 60% on-site and 40% remote (Quipu office, home office). While some flexibility is allowed, it is expected that the ITOM will follow this proportion as closely as possible to ensure effective collaboration and operational oversight.
Responsible for ensuring optimal availability and continuous performance optimization of IT infrastructure components and applications.
Owner of the 360-degree meetings with IT & business stakeholders to help build, grow, and maintain customer relationships.
Support the Client in the development of the IT Strategic and Operational Plans aligned with strategic objectives.
Ensure IT systems and operations comply with applicable laws and regulations.
Advise and support the Client on the preparation and execution of the annual IT budged.
Support the Client in the processes associated with internal/external audits and supervision engagements lead remediation of related risks, deficiencies, gaps, or issues.
Coordinate BCP Test activities and participate in crisis management situations ensuring coordination and collaboration with teams and respective IT providers.
Escalation points for the incident, problem, and change management processes.
Oversee and manage the IT Project Portfolio
Lead and inspire the IT team, promoting a culture of collaboration and continuous improvement.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
Experience of managing IT and/or project management for 5 years and more
Experience in working with geographically distributed and remote team members.
Experience in working in a multicultural environment.
Strong analytical and critical thinking skills
Strong organizational and presentational skills
Demonstrates a balance of business understanding and technical skills.
To be able to identify and resolve problems in a timely manner by collecting and analyzing information, making, or requesting technical decisions to achieve expected business results.
Highly proficient in spoken and written English to articulate complex technical topics to non-technical colleagues.
Strong project management skills, with experience in maintaining project portfolios. ITIL and/or PMP certification would be a plus.
What we offer:
Excellent team-oriented, dynamic and international working environment
Challenging, engaging and varied tasks
Personal and technical skills development with certified trainings
Hybrid model of working
Travel possibilities
Private health insurance
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
Quipu is empowering every customer to do more with IT.
We empower all banking institutions to achieve their strategic mission and goals with the help of Information Technology. We do so by ensuring three main pillars strongly support their seamless operations and growth.
Made-to-fit solutions - designing and developing the most effective IT solutions
Top-notch support- security, reliability, and a cost-effective approach
End-user autonomy- deploying self-service and automation capabilities
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