IT Operations, Lead

Colonial has provided a wide range of opportunities for job candidates who are highly qualified, skilled, motivated and team players. Employees find exciting opportunities to grow and develop their careers at a stable company which offers a generous compensation and benefits package that includes annual incentive bonuses, retirement plans, insurance coverage and a host of other features that support a happy, active, productive and rewarding life. Come to Colonial, a great place to work, where people matter most, and where safety 24/7 is paramount.

Ready to work for Colonial Pipeline Company?

Are you intrigued by the thought of being part of revolutionizing the energy industry and a new era in the pipeline industry? Do you want to be a part of a company that is obsessed with excellence in everything we do? A company growing and expanding our business that is full of opportunity? If so, we are seeking smart, safety focused, and energetic professionals to join our team to help us to the next level of excellence!

What is it that we do at Colonial Pipeline Company?

Colonial Pipeline is the largest refined products pipeline in the United States, transporting more than 100 million gallons or 2.5 million barrels per day. Colonial transports various grades of gasoline, diesel fuel, home heating oil, jet fuel, and fuels for the U.S. military through a pipeline system. Colonial transports approximately 45 percent of all fuel consumed on the East Coast, providing refined products to more than 50 million Americans.

The IT Operations Lead is responsible for overseeing enterprise technology support and operational service delivery at Colonial Pipeline Company. This role leads critical support functions including the Network Operations Center (NOC), Technology Operations Center (TOC), Service Desk, and Tech Lounge to ensure reliable, secure, and customer-centric IT operations.
This position drives operational excellence through proactive monitoring, incident management, service performance optimization, and continuous improvement initiatives while partnering across infrastructure, cybersecurity, application teams, and business units to ensure high availability of mission-critical systems and a strong end-user experience.

• Oversee vendor-supported operations across NOC, TOC, Service Desk, and Tech Lounge environments
• Manage third-party providers to ensure adherence to SLAs, KPIs, and contractual obligations
• Govern incident, problem, escalation, and major outage management processes
• Ensure 24x7 monitoring and operational support for infrastructure, applications, and end-user systems
• Establish operational performance metrics, dashboards, and executive reporting
• Lead continuous improvement initiatives focused on service quality, automation, and customer experience
• Partner with Infrastructure, Cybersecurity, Cloud, and Application teams to ensure operational readiness
• Oversee ITIL-based service management practices across outsourced operations
• Manage vendor financial performance, budgets, and cost optimization efforts
• Drive executive communications, stakeholder updates, and post-incident reviews
• Identify operational risks and implement remediation plans
• Lead governance meetings and strategic planning sessions with vendors and stakeholders

• Bachelor’s degree in Information Technology or related field, or equivalent experience
• 5+ years of IT Service Management experience
• 5+ years of technology support leadership experience building and leading teams
• Working knowledge of ITIL frameworks and service management practices
• Experience with ITSM tools such as ServiceNow
• Experience operating in a 24/7, high-availability support environment
• Strong understanding of SLAs, KPIs, and service performance metrics
• Proven ability to manage vendors, drive accountability, and optimize service delivery
• Strong communication, analytical, and problem-solving skills

• Experience in highly regulated industries (e.g., oil & gas)
• ITIL certification or advanced service management expertise
• Microsoft certifications (e.g., Microsoft 365)
• Experience developing operational support teams with strong SLA/KPI focus
• Knowledge of infrastructure technologies, Active Directory, and Microsoft ecosystem
• Experience with PC, printer, AV lifecycle management and enterprise asset environments
• Strong customer service mindset with ability to lead in high-pressure environments

• Getting to work for a company that helps to meet our country’s energy needs and keeps us moving!
• Team members who care about each other while accomplishing remarkable things.
• Highly competitive benefits – Check out Colonial’s Total Rewards package.

Are you up to the challenge? What are you waiting for? Apply today!

Colonial Pipeline is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status or any other reason prohibited by federal, state or local law.

Statement to all Third-Party Agencies and Similar Organizations:

Colonial Pipeline accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Colonial Pipeline employees, hiring managers, or send to any Colonial Pipeline facility. Colonial Pipeline is not responsible for any fees or charges associated with unsolicited resumes.