Everforth ECS is seeking a IT Operations Lead [Tier 3] - Senior to work in Fairfax, Virginia. Please Note: This position is contingent upon contract award.
Responsibilities
- Lead Tier 3 operational support activities for enterprise infrastructure and network services.
- Serve as the primary escalation point for complex incidents, ensuring timely resolution.
- Coordinate and manage cross-domain troubleshooting initiatives.
- Validate root cause analyses and develop remediation plans for recurring issues.
- Supervise and mentor Tier 3 technicians, ensuring compliance with operational procedures.
- Monitor and report on performance trends to infrastructure leadership.
- Collaborate with network, cybersecurity, and engineering teams to enhance service resilience.
- Ensure adherence to service-level objectives and operational standards.
- Analyze incident patterns to recommend infrastructure improvements.
Required Qualifications
- Clearance: Secret Eligible required
- S. Citizenship required
- DoD 8140.03 Compliance: DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency level
- Certifications (one or more required): SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
- Education: Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
- Minimum of 8–10 years of progressive experience in DoD or Federal IT operations.
- Proven expertise in managing Tier 3 support for infrastructure and network services.
- Experience in supervising technical teams and ensuring procedural compliance.
- Ability to effectively coordinate with diverse technical teams to achieve mission objectives.
- Strong analytical skills for performance trend analysis and incident management.
Skills Required
- Minimum of 8-10 years of progressive experience in DoD or Federal IT operations.
- Proven expertise in managing Tier 3 support for infrastructure and network services.
- Secret Eligible clearance required.
- Master's or Ph.D in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering.
- Experience in supervising technical teams and ensuring procedural compliance.
- Strong analytical skills for performance trend analysis and incident management.
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
