Insider One is looking for an experienced and hands-on IT Manager to lead and shape our internal IT operations.
Our IT environment and the projects managed by the team are growing both in number and complexity. We are looking for someone who can understand the bigger picture across IT infrastructure, network, cloud, security, and IT support while still being able to step into technical topics when needed.
This is not a traditional management role focused only on people and processes. The person joining us will initially lead a team of two, work closely with them to understand the current structure, ongoing projects, and operational needs, and support their development. As our IT organization is going through a reorganization, this person will also play an important role in defining future priorities, responsibilities, and the team’s growth plan.
The ideal candidate does not need to be an expert in every IT domain. However, they should have enough technical breadth to understand requirements, ask the right questions, challenge decisions, guide the team, and contribute hands-on when necessary.
Speed is of the essence, and excellence is the standard. To succeed in this role, you should be self-directed, organized, solution-oriented, and comfortable taking ownership in a fast-paced environment.
What You Will Do
- Lead, mentor, and support the current IT team while helping define clear responsibilities, priorities, and ways of working
- Understand the existing IT structure, ongoing projects, operational challenges, and business needs
- Contribute to the reorganization of the IT function and help shape its future structure and growth plan
- Oversee IT infrastructure, network, cloud, security, and end-user support operations
- Manage and prioritize IT projects from planning through implementation, ensuring timely and high-quality delivery
- Provide technical direction to the team and contribute hands-on when additional support or expertise is required
- Identify operational risks, bottlenecks, and improvement areas, and develop sustainable solutions
- Ensure support requests and technical incidents are assessed, prioritized, resolved, or escalated within expected service levels
- Oversee employee onboarding and offboarding processes, including user accounts, access rights, group management, and device readiness
- Ensure the effective management, assignment, return, inventory, and lifecycle tracking of IT assets
- Oversee user device operations across Windows, macOS, and Linux environments
- Guide the administration and improvement of identity and access management tools, including Active Directory and JumpCloud
- Oversee wired and wireless network operations, network access requests, network hardware, and server-related processes
- Work closely with internal stakeholders, vendors, and technical service providers
- Manage software installation and SaaS access processes in line with internal security procedures
- Proactively assess potential failure scenarios, operational risks, and edge cases
- Evaluate emerging technologies and recommend solutions that improve security, productivity, scalability, and employee experience
- Build scalable IT processes, documentation, reporting, and service standards
What You Will Need
- At least 7–8 years of total experience across IT operations, infrastructure, systems, network, IT support, or related areas
- Previous people management experience or clear potential to step into a leadership role
- Experience leading, mentoring, or providing technical direction to IT team members
- Broad technical understanding across IT infrastructure, network, cloud, security, and end-user support
- Ability to understand technical requirements, ask the right questions, challenge proposed solutions, and guide technical decisions
- Willingness and ability to remain hands-on when required
- Experience managing and prioritizing multiple IT projects or operational initiatives
- Strong knowledge of computer hardware and operating systems, including Windows, macOS, and Linux
- Experience with identity and access management solutions such as Active Directory and JumpCloud
- Knowledge of wired and wireless network technologies, network hardware, and server operations
- Experience with IT asset management, employee onboarding and offboarding, access management, and end-user support processes
- Familiarity with cloud environments and core cloud concepts
- Awareness of information security principles and their application within internal IT operations
- Experience working with SaaS tools such as Jira, Slack, and video conferencing platforms
- Strong planning, organization, prioritization, and stakeholder management skills
- A proactive, solution-oriented, and ownership-driven mindset
- Strong communication and team leadership skills
- Sufficient English proficiency to collaborate with global stakeholders and fulfill the responsibilities of the role
- Ability to work from our Istanbul office five days a week
- Relevant technical certifications in network, cloud, systems, or security are considered a plus but are not required
What We Offer
- Enjoy a monthly meal allowance designed to enhance your daily routine
- Access comprehensive private health insurance
- Find your people with yoga classes, running and cycling clubs, and nutrition workshops
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
- Help build the team you want to work with and enjoy rewarding referral bonuses
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories
We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
If this sounds like who you are and where you aspire to be, we are excited to meet you.
Skills Required
- At least 7–8 years of experience in IT operations, infrastructure, systems, networking, IT support, or related areas
- Previous people management experience or clear potential for leadership
- Experience leading, mentoring, or providing technical direction to IT team members
- Broad technical understanding of IT infrastructure, networking, cloud, security, and end-user support
- Ability to understand technical requirements, challenge proposed solutions, and guide technical decisions
- Willingness and ability to remain hands-on when required
- Experience managing and prioritizing multiple IT projects or operational initiatives
- Strong knowledge of computer hardware and Windows, macOS, and Linux operating systems
- Experience with identity and access management solutions such as Active Directory and JumpCloud
- Knowledge of wired and wireless networking, network hardware, and server operations
- Experience with IT asset management, onboarding and offboarding, access management, and end-user support processes
- Familiarity with cloud environments and core cloud concepts
- Awareness of information security principles in internal IT operations
- Experience with SaaS tools such as Jira, Slack, and video conferencing platforms
- Strong planning, organization, prioritization, and stakeholder management skills
- Proactive, solution-oriented, ownership-driven mindset
- Strong communication and team leadership skills
- Sufficient English proficiency for global stakeholder collaboration
- Ability to work from the Istanbul office five days per week
- Relevant certifications in networking, cloud, systems, or security
Insider One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insider One and has not been reviewed or approved by Insider One.
-
Fair & Transparent Compensation — Pay sentiment trends generally positive overall, with pay described as competitive in some roles and markets. Recent role-specific ranges and compensation benchmarks suggest market-aligned pay bands in several functions.
-
Strong & Reliable Incentives — Bonus structures and performance-linked earnings potential appear to meaningfully increase total compensation, particularly in commercial roles. Variable pay and commission mechanics are portrayed as providing upside when targets are achieved.
-
Leave & Time Off Breadth — Time-off policies are described as generous, including an unlimited PTO approach and in some cases additional holiday time. Flexible working hours also contribute to perceived time-off and flexibility value.
Insider One Insights
What We Do
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: - Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 - Leader in the Gartner Magic Quadrant for Personalization Engines, 2025 - #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines - Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 - The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 - The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.
