Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com.
Job DescriptionThe IT Field Services Engineer is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a general familiarity with SQL Server/MySQL concepts, along with a working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Field Services Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Sites across Cornerstone Building Brands.
Responsibilities:
- Provide Level II IT technical support to end-users, including diagnosing and resolving hardware, software, and network-related issues.
- Administer and maintain IT systems, including database administration, user account management, access control, security configurations, and software updates including limited OT systems.
- Provide guidance and explain policies and procedures to end-users.
- Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the user’s needs and the manufacturing environment.
- Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.
- Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.
- Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers, and OT Edge connectivity.
- Collaborate with other IT teams to trouble shoot and resolve issues.
- Stay informed about industry trends, emerging technologies, and best practices related to support in a manufacturing context.
- Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.
- Manage relationships with external vendors, suppliers, and contractors for support and maintenance services.
- Adhere to company policies, procedures, and compliance requirements.
- Degree in information technology, Computer Science, Engineering, or 2 years Previous experience in providing Level II IT support.
- Strong knowledge of IT systems, hardware, software, and networking concepts.
- Proficiency in troubleshooting and resolving technical issues in IT domains.
- Experience with system administration tasks, including user management and software updates, and limited OT environments.
- Strong understanding of network infrastructure setup, maintenance, and cybersecurity principles.
- Familiarity with database administration concepts and proficient in Microsoft O365 skills (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
- Extensive knowledge of computer hardware including Legacy PC hardware and OS.
- Participate in committees, projects, and P1 incidents process and procedures.
Skills Required
- Degree in Information Technology, Computer Science, Engineering, or 2 years previous experience providing Level II IT support
- Provide Level II IT technical support including diagnosing and resolving hardware, software, and network issues
- Experience with system administration tasks including user account management, access control, security configurations, and software updates
- Familiarity with database administration concepts (SQL Server/MySQL)
- Proficiency with Microsoft O365 applications (Outlook, OneDrive, Excel, PowerPoint, SharePoint)
- Strong understanding of network infrastructure setup, maintenance, and cybersecurity principles
- Working knowledge of OT systems, OT Edge connectivity, and limited OT environment support
- Extensive knowledge of computer hardware including legacy PC hardware and operating systems
- Ability to log and track incidents in a ticketing system and meet SLA requirements
- Participate in committees, projects, and P1 incident processes and procedures
Cornerstone Building Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cornerstone Building Brands and has not been reviewed or approved by Cornerstone Building Brands.
-
Leave & Time Off Breadth — PTO and paid holidays are emphasized, with vacation programs that recognize prior professional tenure and, in many roles, immediate usability from day one. This accessibility to time off elevates the overall value of the package.
-
Retirement Support — A 401(k) plan with employer match is consistently presented as a strong component of total rewards. This support for retirement savings complements base pay across roles.
-
Inclusive Benefits Coverage — Medical, dental, and vision coverage begin on the first day for most full‑time employees, alongside EAP, tuition reimbursement, discounts, and training resources. The breadth and immediacy of eligibility are positioned as key strengths.
Cornerstone Building Brands Insights
What We Do
Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play. DISCLAIMER Cornerstone Building Brands’ social media channels share information about our company, our products and our people. We welcome commentary expressing all points of view – positive and negative – but reserve the right to remove posts that are off-topic, offensive, promotional or illegal or contain inappropriate language, hate speech, proprietary information, personal data or personal attacks.
