Ecolab is seeking an IT Operations Analyst to to lead incident response and drive service restoration across critical technologies and business services. This role partners closely with operations, engineering, and leadership teams to coordinate communications, manage escalations, and improve incident management practices.
What’s in it For You:
- Exposure to work with support global teams (Network, Server, Application)
- Great work environment with a diverse team.
- Exposure to team leadership, application ownership.
What You Will Do:
- Own and lead Major Incident Management (MIM) bridge calls from detection through resolution.
- Coordinate triage, assignment, and escalation across technical teams to restore service quickly and safely.
- Manage stakeholder communications, including status updates, timelines, and impact summaries.
- Leverage monitoring and event management tooling to identify, correlate, and track incidents (e.g., SolarWinds, ThousandEyes).
- Use ServiceNow to create, manage, and report on incidents, major incidents, and related records.
- Support knowledge management by ensuring timely creation and maintenance of runbooks and knowledge articles.
Position Details:
- Work week and shift: Monday – Friday business hours
Minimum Qualifications:
- Bachelor's degree
- 2 years’ experience in a monitoring and escalation role
- ServiceNow experience
- Experience with event/monitoring and collaboration tooling, including SolarWinds, ThousandEyes, and xMatters
- No Immigration Sponsorship available
Preferred Qualifications:
- 5 years of Major Incident Management experience
- 5 years of ServiceNow experience
- 5 years of experience with event management and monitoring practices
- 5 years of SolarWinds, ThousandEyes and xMatters experience
- Experience leading major incidents, including facilitation, decision support, and stakeholder communications
- Demonstrated leadership skills, including driving alignment across teams during high-severity events
- Experience contributing to knowledge management (runbooks, knowledge articles, and process documentation)
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
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What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
