Are you a passionate individual seeking a long-term career opportunity that offers continuous learning and professional development? Are you ready to be part of a team that values growth, offers exciting challenges, and provides a platform for you to excel in our organisation?
Join Elixirr, as an IT Operations Analyst and play a vital role in supporting our clients and stakeholders by ensuring the smooth operation and availability of our systems and infrastructure.
As IT Operations Analyst, you will have the opportunity to learn and contribute to the maintenance, troubleshooting, and monitoring of our systems. Your role will involve assisting with the implementation of processes and mechanisms to optimise data flow and access, ensuring the data is readily available and usable for target users.
Join our team and kickstart your career in IT!
What you will be doing as IT Operations Analyst at Elixirr?
- Installation/configuration, operation and maintenance of systems hardware and software and related infrastructure
- Support and troubleshoot all end user issues
- Installation, configuration, operation and maintenance of systems hardware, software, and related infrastructure
- Provide first-line (L1) support for end users - support and troubleshoot end-user issues across devices, operating systems, applications, and network connectivity
- Manage and maintain UK office IT hardware, including laptops, desktops, meeting room tech, printers, and mobile devices
- Assist with onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and access rights
- Develop, build, and deploy new solutions and technology as needed
- Support network infrastructure in the UK office, including switches, Wi-Fi access points, and connectivity troubleshooting
- Participate in IT projects, as directed, including system upgrades, migrations, and rollout of new tools and technologies
- Ensure compliance with IT policies, procedures, and data protection standards
- Contribute to continuous improvement of IT support processes and user experience
- Provide basic training and guidance to users to improve digital literacy and reduce recurring issues
Competencies and skillset we expect you to have to successfully perform your job:
- Good knowledge of Windows and Linux operating systems (installation, configuration, troubleshooting)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPNs) and experience with Cisco and/or Ubiquiti (Unifi) equipment is a plus
- Experience with Microsoft 365 administration (user management, Exchange, Teams, SharePoint basics)
- Proficiency with Microsoft Office Suite and general end-user application support
- Understanding of hardware support (laptops, desktops, mobile devices, peripherals)
- Experience working with ticketing or service desk systems
- Strong troubleshooting and problem-solving skills with a logical approach to issue resolution
- Excellent communication skills with the ability to support non-technical users effectively
- Ability to prioritise tasks and manage multiple support requests in a fast-paced environment
- Strong attention to detail and commitment to documentation and process adherence
- Willingness to learn new technologies and continuously develop technical skills
- A proactive, team-oriented mindset
How to apply
Please apply online with your CV and a cover letter explaining why you want to join Elixirr and how you will add value to our business and our clients.
Our team thinks differently and challenges convention, so we would encourage you to do the same. Consider how to set yourself apart from other candidates.
Skills Required
- Good knowledge of Windows operating systems
- Good knowledge of Linux operating systems
- Familiarity with network fundamentals
- Experience with Microsoft 365 administration
- Proficiency with Microsoft Office Suite
- Experience working with ticketing or service desk systems
- Strong troubleshooting and problem-solving skills
- Excellent communication skills
- Strong attention to detail
What We Do
An award-winning global consulting firm working with clients across a diverse range of markets, industries and geographies. We're a high-performance, hand-selected team of industry professionals, subject matter experts, career consultants, designers and developers. We take on our clients’ toughest business challenges to deliver lasting, tangible change. Our culture is built on entrepreneurialism, so our people play an integral role in building our business. Every member of our team is an owner of Elixirr through our share schemes, encouraging an ownership mindset by seeing real return for the work they put in every day. Our roots are in strategy consulting. Our capabilities range from business model innovation to change management, and everything in between. Alongside the expertise brought in by Elixirr Digital, Insigniam and Hypothesis - we have a unique collection of capabilities to help supercharge every stage of our clients’ business journey. We are a global firm working across industries, combining our experience as consultants, entrepreneurs and practitioners to deliver bespoke solutions. We’re a firm of disruptors, risk takers and straight-talkers, challenging convention to help our clients change the game. We are driven by one purpose. To be the best consulting firm in the world. We are Elixirr. The Challenger Consultancy.
