Contracted resources will perform administrative and operational support functions under the direction of ATSS administrators and leadership.
Skill Sets Needed
The following are the skill sets needed for the role (s) we are requesting:
- Familiarity with Service Now Requests and intake
- Familiarity with Infoblox, Asset Management
- Familiarity with general networking & Systems Administration
- Login into servers, network devices, and software to perform:
- Configuration
- Backups
- Firmware updates
- Software updates
- Create backup configuration files
- Software installation
- Documentation
- Configure & Troubleshoot Network:
- Devices
- Servers
- Client Application
- Application specific workstations
- Point of contact for dedicated systems, servers, applications, and software.
- Collaborate with CP&M departments with creating SOPs & Process Documents
Asset Management
- Configure and prepare assets for deployment
- Support asset procurement, receiving, and inventory processes
- Maintain asset lifecycle documentation
- Assist with asset decommissioning and disposal activities
- Submit and track move, add, and change requests
- Perform recurring maintenance activities
- Execute documentation audits and remediation efforts
- Maintain operational records and task tracking
Support Services
- Provide administrative "hands-and-feet" support
- Deliver departmental Tier 1 application support
- Perform Tier 1 ticket triage and fulfillment
- Escalate issues to appropriate technical resources as needed
- Support preventative maintenance initiatives
- Assist with compliance-related activities
- Contribute to documentation and process improvement efforts
- Support knowledge management and cross-training initiatives
Skills Required
- Familiarity with ServiceNow requests and intake
- Familiarity with Infoblox and asset management
- General networking and systems administration experience
- Ability to log into servers, network devices, and software to perform configuration, backups, firmware and software updates
- Create and maintain backup configuration files and perform software installation
- Configure and troubleshoot network devices, servers, client applications, and application-specific workstations
- Serve as point of contact for dedicated systems, servers, applications, and software
- Collaborate on creating SOPs and process documentation
- Prepare assets for deployment and support procurement, receiving, inventory, lifecycle documentation, decommissioning and disposal
- Submit and track move, add, and change (MAC) requests and perform recurring maintenance activities
- Execute documentation audits, remediation, maintain operational records and task tracking
- Provide hands-on administrative support and deliver departmental Tier 1 application support; perform Tier 1 ticket triage and fulfillment
- Escalate issues to appropriate technical resources as needed
- Support preventative maintenance, compliance activities, knowledge management and cross-training initiatives
- Assist in process analysis, documentation of workflows, and contribute to continuous improvement and change management efforts
What We Do
Different from most large firms, Kaeppel Consulting offers customized solutions to meet your needs without all the overhead. We have applied our lean tools to our self and designed a “Just-in-Time” supply model. We have access to all levels of consultants within many industries and will provide you with just the right talent needed for just the right amount of time. We are a privately held, veteran-owned, services firm dedicated and concentrated in Staffing, Training and Consulting with competencies in Lean, Six Sigma, Program and Project Management, Enterprise Architecture, Change Management and IT Services. Our experience comes from companies such as GE, USAA, Federal Express, IBM, Dell and other fortune 100 companies. We focus on helping our customers achieve sustainable and measurable improvements through the application of these competencies in several key practice areas, including Information Technology disciplines, Innovation and Strategic Planning, Capability Maturity Planning and Management, Portfolio Planning and Management, Operational Excellence and Continuous Improvement, Business Transformation and Business Integration. We offer tailored Staff Augmentation services, customized Training Programs, and results-oriented Consulting Services. We recognize our clients are unique in their cultures, goals and needs. Therefore, all our services are designed and tailored to uniquely meet each customer’s needs. We operate with our core values of putting People First, speaking with Honesty, demonstrating Integrity, providing world-class Service, and ensuring Excellence in all we do. We operate with a mindset that puts our clients' needs before our own and works ourselves out of your business by conducting knowledge transfer and coaching our clients in our methods as we deliver on our promises. This ensures we are leaving a client in a better position of capabilities than before we arrived.
