Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for an IT Operations Analyst to join a project at a company specializing in the management of financial markets.
Responsibilities
- Monitor, maintain, and ensure the availability of production and testing environments.
- Analyze, troubleshoot, and resolve operational alerts, incidents, and service disruptions.
- Investigate and resolve L1 and L2 automation failures, ensuring timely recovery of services.
- Manage incidents, service requests, and change tickets, ensuring compliance with defined SLAs.
- Participate in the management and coordination of major incidents, escalating issues when required.
- Monitor system performance and proactively identify opportunities for service improvement.
- Create, review, and maintain operational procedures and knowledge base documentation.
- Work according to ITIL best practices and contribute to the continuous improvement of operational processes.
- Collaborate with infrastructure, application, and development teams to ensure service reliability and stability.
- Participate in on-call and 24/7 shift rotations to support business-critical services.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
- 2+ years of experience in IT Operations, Production Support, Infrastructure Support, or a similar role.
- Good knowledge of Linux administration and troubleshooting.
- Experience with monitoring and alerting platforms.
- Experience working with Jira and ITIL-based processes.
- Experience managing incidents, changes, and service requests in production environments.
- Good understanding of troubleshooting methodologies and root cause analysis.
- Good communication skills and ability to work in cross-functional teams.
- Good command of English.
- Availability to work in a 24/7 shift schedule.
- Strong analytical mindset, sense of ownership, and proactive attitude.
Nice to Have - Experience with scripting (Bash, Python, or similar) for automation.
- Knowledge of networking fundamentals.
- Experience with cloud environments (Azure, AWS, or GCP).
- Experience with monitoring tools such as Zabbix, Nagios, Prometheus, Grafana, or similar.
- Knowledge of CI/CD pipelines or DevOps practices.
- Experience in financial services or other mission-critical environments.
Benefits
- Technical guidance and continuous mentorship
- Participation in real-world projects
- Collaborative environment with a focus on professional growth
- Opportunity for career progression
- Hybrid work model: Porto office (3 days per month of home office)
- Salary range: 20k – 30k per year
Skills Required
- 2+ years of experience in IT Operations, Production Support, or Infrastructure Support
- Knowledge of Linux administration and troubleshooting
- Experience with monitoring and alerting platforms
- Experience working with Jira
- Familiarity with ITIL-based processes
- Experience managing incidents, service requests, and change tickets in production
- Understanding of troubleshooting methodologies and root cause analysis
- Good communication skills and ability to work in cross-functional teams
- Good command of English
- Availability to work in a 24/7 shift schedule and participate in on-call rotations
- Bachelor's degree in Computer Science, IT, or related field
- Experience with scripting (Bash, Python, or similar)
- Knowledge of networking fundamentals
- Experience with cloud environments (Azure, AWS, or GCP)
- Experience with monitoring tools such as Zabbix, Nagios, Prometheus, Grafana
- Knowledge of CI/CD pipelines or DevOps practices
- Experience in financial services or mission-critical environments
- Strong analytical mindset, sense of ownership, and proactive attitude
What We Do
Alongside | Build Great Products with Great Teams Alongside helps VC-backed start-ups, scale-ups and digital-first enterprises accelerate their roadmaps by assembling elite, time-zone-aligned teams of software engineers, product managers and UX/UI designers, often in under 14 days. Our Porto HQ sits in Europe’s fastest-growing tech hub and taps a vetted global talent pool that lets you ship faster, reduce burn and stay laser-focused on product-market fit. Why high-growth companies choose Alongside • Top 1 % practitioners: rigorously screened full-stack, mobile, blockchain & AI/ML engineers, plus senior designers and product leaders.  • Flexible engagement models: scale a single specialist, an entire squad, or an autonomous build-and-ship pod. • End-to-end ownership: discovery → design → development → launch, with weekly velocity reports and transparent KPIs. • Cost-efficient remote talent: New York, Porto, Pune & Hanoi offices give you round-the-clock progress without Silicon-Valley price tags.  • Proven track record: core Alongside team took Arkive, the world’s first decentralised museum, from idea to funded product. We helped Circuit Security to secure 4.5M in funding and many other startups.
