Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
We are seeking an IT Operations Analyst II to join our global IT Operations team, where innovation knows no borders. This team safeguards operational stability by managing significant incidents and restoring services rapidly so customers experience zero disruption. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As an IT Operations Analyst II, you will coordinate technical bridges and drive rapid incident resolution. You will collaborate across engineering and care teams to mitigate business impact. This role requires calm communication under pressure, sharp technical judgment and the drive to maintain enterprise system stability.
What you'll do
Coordinate technical incident bridges to restore services rapidly and reduce customer friction.
Partner with engineering and care teams to identify business impact and execute mitigation actions.
Maintain precise incident documentation to ensure data quality and seamless post-mortem handoffs.
Collaborate with change and problem management teams to address root causes and prevent recurrence.
Use automated tracking tools to accelerate incident reporting and eliminate manual communication efforts.
What you'll bring
Minimum 3 years of experience in incident management, IT service management or technical support.
Proven ability to troubleshoot operational issues and lead incident response calls confidently under pressure.
Strong communication skills to translate technical infrastructure risks clearly for all stakeholders.
Demonstrated success collaborating across cross-functional technical teams to maintain operational stability.
Practical experience using automation or analytics tools to improve operational workflows and reporting.
Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:
Competitive pay and performance-based bonuses
Flexible work options
Comprehensive healthcare coverage
Generous PTO and holidays
Strong retirement planning support
Family-friendly benefits
Professional development opportunities
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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Skills Required
- Advanced level of English, both verbal and written.
- Incident management experience.
- Proven troubleshooting skills within a support environment with commitment to incident resolution.
- Excellent written and verbal communication skills; able to explain infrastructure, security, and risk concepts to technical and non-technical audiences.
- Ability to communicate confidently and clearly on conference calls, meetings, and email at all organizational levels.
- Strong organizational skills and ability to handle multiple tasks simultaneously.
- ITIL Foundations certification.
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
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