Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
IT Operations Analyst I
Responsible for Operational Stability Sabre Applications
Provides requirements/monitors System Performance and Capacity Monitoring
Leads Incident Management and is responsible for driving incidents to resolution.
Responsible for Production Readiness/Production & for Operational Documentation
Advising and collaborating with our architecture and product development team on technical hardware and software issues.
Manages outage and emergency situations with datacenter and application staff
Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
Coordinating infrastructure maintenance and upgrades with our Application teams
Maintain platform and applications documentation and document Runbooks
Work on automation of operational procedures and workflows with prior scripting experience
Develop instrumentation for aiding monitoring and to action alerts received in OCC.
Work with operational team(s) and systems owners in identifying opportunities of automation.
Work in shifts with 24/7 support environment
Respect and apply the Sabre ITIL processes & Respect of Service Levels
EXPERIENCE:
Minimum 2-3 years related experience in Command Center or NOC environments
Understanding of Operations and Platform Support in Dev Ops
Knowledge in IT Service Management and ServiceNow
Strong background in working in a critical production support 24x7 environment.
Strong background in technical support and L1 support.
Excellent written and verbal communication skills
Nice to have:
Experience with supporting platforms in SAAS environments
Experience with Cloud hosted applications such as AWS, Google, Azure
Experience with Windows, Linux, RedHat trouble shooting
Experience in working with technical teams and OEM vendors for support
EDUCATION: Bachelor's degree or equivalent and 2-3 years of similar work experience.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
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