About Us
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP :
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
- Visa and Mastercard settlement clearing application ownership and provide L1 support
- Way4 SOD process monitoring and Client SLA Reporting
- Incident management as per NI’s policies & Change control life cycle
- Keeping stakeholders updated through various channels
- Follow organization policies and procedures
- Handling Financial file processing related failures and ensure processing of incoming \outgoing interchange within agreed SLA
- Excellent Analytical, troubleshooting & co-ordination skills
- Excellent capability to learn & adapt to changes.
- Provide support to projects team for change monitoring.
- Knowledge of Card and payment technology
- Hands on knowledge on automation tools like Control-M, CMS systems, ticketing tools
- Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
- Understanding of financial files and its business impact
- Keep the Production and DR systems in sync using replication tools.
- Understands Service/Disaster recovery process
- Documentation of L1 tasks
- Report all production issues and highlight risks to management
- Able to manage and handle the team in absence of the Team Leader in day to day activities and coordinate with the team.
Qualifications:
- Experience: Minimum of 4 years of experience in IT\Payment Industry, with at least 2 years in a Operations role.
- Strong understanding of IT , Automation and payments and cards industry and processes.
- Experience with ControlM , CMS systems , OCI , Azure
Skills and Competencies:
- 4+ years of IT experience
- Strong Knowledge of Payment industry
- UNIX/Windows/SQL/Oracle working knowledge
- AWZ, OCI, Azure knowledge
- Monitoring tools operational knowledge
- Familiarity of supporting applications
- ITIL process familiarity
- Automation skills using any automation tools/scripts
Working Conditions:
- Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
- Fast-paced and dynamic work environment
- Self-motivation and able to take responsibility
- Able to demonstrate initiative and a proactive approach to daily task
- Good communication skill sets
- Capable of handling stressful situations
- Team Player
- Handling of High-pressure environment
- Willingness to work on shifts/weekends/public holidays
Skills Required
- Minimum 4 years of IT experience with at least 2 years in an operations role
- Strong knowledge of Payment/Card industry and payment processes
- Hands-on knowledge of Control-M and CMS systems
- Working knowledge of UNIX and Windows operating systems
- SQL and Oracle working knowledge
- Cloud experience: OCI and Azure (AWZ/AWS mentioned)
- Familiarity with monitoring tools and ticketing tools
- ITIL process familiarity
- Automation skills using automation tools or scripting
- Experience with replication/DR sync tools and disaster recovery processes
- Experience providing L1 support and incident/change management
- Willingness to work shifts, weekends, and public holidays
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
-
Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
-
Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
-
Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
