IT Operations Administrator

Location

Charleston - 997 Morrison Drive, Suite 402

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Job Title: IT Operations Administrator

Reports to: Director, IT

FLSA Status:

Exempt Supervise Others: No

Primary Responsibilities: The IT Operations Administrator is responsible for managing and maintaining the company's IT infrastructure, ensuring optimal performance, security, and availability. This role involves overseeing servers, networks, and other critical systems, as well as providing technical support and troubleshooting.

Skills & Competencies:

Technical Skills

• Technical Proficiency: Deep understanding of network architectures, cloud services, data center operations, and cybersecurity principles.

• IT Service Management (ITSM): Familiarity with frameworks like ITIL to design, deliver, and monitor IT services.

• Cloud Infrastructure Management: Experience with cloud platforms and managing cloud-based services.

• Network Security: Knowledge of network security protocols and compliance regulations.

• DevOps Practices: Understanding of DevOps methodologies and tools for continuous integration and delivery.

• Data-Driven Decision Making: Ability to analyze and interpret data to inform strategic decisions.

Soft Skills

• Leadership and Team Management: Ability to inspire and motivate teams, manage cross-functional teams, and delegate tasks effectively.

• Strategic Planning: Skills in developing and executing IT strategies, managing budgets, and driving process improvements.

• Communication: Excellent communication skills to convey complex technical information to non-technical stakeholders.

• Problem-Solving: Strong critical thinking and problem-solving abilities to address and resolve issues promptly.

• Adaptability: Flexibility to adapt to changing technologies and business needs. • Decision-Making: Ability to make informed decisions under pressure and consider various perspectives.

Essential Job Functions:

• Manage and maintain servers, networks, and other IT infrastructure components.

• Monitor system performance and ensure high availability and reliability.

• Perform regular system updates, patches, and backups.

• Troubleshoot and resolve hardware, software, and network issues.

• Implement and manage security measures to protect IT infrastructure.

• Collaborate with other IT staff to plan and implement new technologies.

• Document IT infrastructure configurations and procedures.

• Provide technical support to end-users and resolve IT-related issues.

• Ensure compliance with company policies and industry regulations.

Key Metrics & Responsibilities:

• Strong troubleshooting skills.

• Ability to communicate technical concepts to technical and non-technical audience.

• Able work independently and seek help when needed.

• Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to software problems and issues.

• Must adapt to rapidly changing technologies

• Interest in expanding one’s knowledge in the technology industry

Physical Requirements:

• Capable of working extended hours, to include evenings, weekends and holidays as necessary.

• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

• Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to or more than 50 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements:

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT