IT Operations Administrator

Company Description

ITW Global Fasteners is part of the Automotive segment within ITW. Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.

Job Description

• End User Support:
  • Act as the first point of contact for all IT-related queries and issues from plant employees.
  • Provide prompt and effective Level 1 technical support to troubleshoot hardware, software, and network problems.
  • Assist users with workstation setups, configurations, and software installations.
  • Educate and guide users on best practices and procedures to enhance their technical proficiency.
• Network and Infrastructure Management:
  • Manage and maintain local area networks (LANs), ensuring connectivity, security, and optimal performance.
  • Monitor network infrastructure to identify and resolve issues, ensuring reliability and availability.
  • Collaborate with external vendors or service providers for necessary network upgrades or maintenance.
• Active Directory Administration:
  • Administer and maintain Active Directory services, including user accounts, permissions, and group policies.
  • Ensure proper user access controls, security settings, and distribution lists within the Active Directory environment.
• System Maintenance and Documentation:
  • Perform regular system maintenance activities, including updates, patches, and backups, to ensure system integrity and data protection.
  • Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations.
• Collaboration and Communication:
  • Collaborate with the central IT team or external support resources to escalate and resolve complex issues when necessary.
  • Communicate effectively with plant management and staff regarding IT-related updates, changes, or maintenance schedules.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
• Proven experience (minimum 3-5 years) working in IT support in a manufacturing setting
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with Active Directory, user account management, and group policy administration.
• Excellent communication skills and ability to work independently with minimal supervision.
• Strong problem-solving skills and a customer-oriented approach to support.
• Proficiency in English is required.

Additional Information

ITW offers a competitive salary and comprehensive benefits package for the right individual. Key benefits include; • Salary competitive – depending on experience and qualifications. • Fully expensed company car (following ITW policy) • Bonus scheme • Laptop and mobile phone