The Role
Provides Tier 1–2 technical support to employees, installs and maintains hardware and software, assists with network and Wi-Fi connectivity, manages IT assets, documents troubleshooting procedures, trains users, and supports technology rollouts. The role escalates complex issues and requires strong troubleshooting, communication, organizational, and IT service management skills.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
We are looking for an IT Executive to join Snoonu's IT Operations team, providing dependable Tier 1-2 technical support to employees while contributing to network design, asset management, and workplace technology projects.
This is a great opportunity for a support-driven IT professional who wants to build technical depth in a fast-paced, high-growth environment, with a clear path to more senior IT roles.
🛠 What You’ll Get Your Hands On:
- Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
- Install, configure, and maintain computer hardware and software systems.
- Assist in the design and implementation of networks, Wi-Fi, and LAN connectivity.
- Consult with users on hardware/software needs and deliver training on new tools.
- Maintain accurate IT asset inventories in coordination with IT Coordinators.
- Build and maintain technical documentation and knowledge-base articles.
- Support small-scale technology rollouts under senior guidance.
- Escalate complex issues to senior IT staff with clear context and troubleshooting history.
🧙♂️ The Magic You Bring
- 3+ years of experience in IT service support or a related role.
- Strong understanding of computer hardware, software, and IT service management.
- Experience with ticketing/ITSM tools for logging and resolving requests.
- Proven troubleshooting ability for moderately complex IT issues.
- Working knowledge of network fundamentals.
- Excellent communication and user-training skills.
- Strong organizational skills and attention to detail.
✨ Bonus Points if You Have:
- Familiarity with Notion, Slack, Miro, or similar collaboration tools.
- ITIL Foundation, Network+, MCSA, or CCNA certification.
- Experience supporting hybrid or multi-office teams.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
Be Customer Obsessed: “Focus on the customer and all else will follow.”
Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
It's All About People: “Be a team player; together we are stronger.”
Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- 3+ years of experience in IT service support or a related role
- Strong understanding of computer hardware, software, and IT service management
- Experience with ticketing or ITSM tools for logging and resolving requests
- Proven ability to troubleshoot moderately complex IT issues
- Working knowledge of network fundamentals
- Excellent communication and user-training skills
- Strong organizational skills and attention to detail
- Familiarity with Notion, Slack, Miro, or similar collaboration tools
- ITIL Foundation, Network+, MCSA, or CCNA certification
- Experience supporting hybrid or multi-office teams
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
