Core Responsibilities:
- Proactive Technology Management:
Monitor and maintain systems to prevent disruptions. Anticipate technology needs and implement solutions before issues arise. - Rapid Issue Resolution:
Diagnose and resolve complex technical problems across hardware, software, and connectivity with minimal downtime. - Confidentiality & Security:
Ensure strict adherence to data privacy and security protocols when handling sensitive information. - Personalized Technology Consulting:
Advise executives on emerging technologies, upgrades, and optimizations tailored to their workflows and preferences. - Disaster Recovery & Continuity:
Participate in planning and execution of business continuity and disaster recovery strategies for executive systems. - Documentation & Training:
Maintain clear documentation of configurations and processes. Provide discreet training and guidance to VVIPs as needed.
Technical Expertise Required:
- Advanced knowledge of Microsoft ecosystems (Windows Server, Exchange, O365).
- Proficiency in mobile device management (iOS, Android) and remote access technologies.
- Strong understanding of networking, voice systems, and security protocols.
- Experience with backup solutions, anti-virus/anti-spam tools, and performance tuning.
- Other duties may be assigned.
Key Attributes:
- Exceptional communication and interpersonal skills.
- Ability to work under pressure with urgency and precision.
- High level of discretion and professionalism.
- Strong problem-solving and analytical skills.
- Standard business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
- Extended coverage: two days per week, 11:00 a.m. to 7:00 p.m., as assigned, to support executive leadership outside standard hours.
Work Schedule:
- Standard business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
- Extended coverage: two days per week, 11:00 a.m. to 7:00 p.m., as assigned, to support executive leadership outside standard hours.
Salary Range:
The expected base salary for this position ranges from $65,000 to $75,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package (including health, vision, and dental insurance, paid time off and a 401(k) retirement plan with employer matching), this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).
Working Conditions: Normal working conditions with the absence of disagreeable elements.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About UsNewmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries ("Newmark"), is a world leading commercial real estate advisor and service provider to large institutional investors and other owners, global corporations and other occupiers, and lenders. Built with purpose and driven by excellence, Newmark's comprehensive platform is uniquely tailored to provide superior outcomes to clients. For the twelve months ended June 30, 2026, Newmark generated revenues of more than $3.6 billion. As of June 30, 2026, Newmark and its business partners together operated from over 195 offices with more than 10,000 professionals across four continents. Learn more at nmrk.com or follow @newmark.
Skills Required
- Bachelor's degree in a computer-related field or equivalent professional experience
- 5+ years of progressive IT support experience
- At least 2+ years of executive or VIP technology support experience
- Expertise in Ethernet network environments, enterprise-grade peripherals, and advanced troubleshooting
- Hands-on experience with HP, Lenovo, or equivalent server platforms, including deployment and monitoring tools
- Desktop support experience, including ticketing systems, asset and inventory management, and employee onboarding and offboarding
- Strong experience with Windows Server, Exchange, Microsoft 365, and mobile device management for iOS and Android
- Familiarity with cloud technologies, remote access solutions, and collaboration platforms
- Understanding of TCP/IP, DHCP, DNS, WINS, and network security principles
- Proficiency in endpoint security, backup solutions, and disaster recovery planning
- Exceptional verbal and written communication skills with senior executives
- Project management experience for technology rollouts and upgrades
- Ability to work independently and collaboratively in a fast-paced, high-pressure environment
- Availability for on-site support five days per week, flexible after-hours/on-call work, and premium white-glove service
What We Do
Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leading commercial real estate advisor and service provider to large institutional investors, global corporations, and other owners and occupiers. Built with purpose and driven by excellence, Newmark’s comprehensive platform is uniquely tailored to provide superior outcomes to clients across the industry. For the twelve months ended December 31, 2025, Newmark generated revenues of nearly $3.3 billion. As of December 31, 2025, Newmark and its business partners together operated from approximately 175 offices with over 9,300 professionals across four continents.
