As an IT Support Technician, you will be responsible for both depot and onsite support operations in Bursa, ensuring seamless delivery, deployment, and support of IT equipment and services in a global enterprise environment. This role combines technical warehouse tasks with frontline user support, requiring both hands-on logistics and IT troubleshooting skills.
Primary Responsibilities
Depot & Logistics Support
- Perform daily receiving and inventory of inbound IT equipment.
- Prep, configure, and ship end-user hardware requests (desktops, monitors, peripherals).
- Use pallet jacks to load/move equipment and maintain a clean, organized staging area.
- Ensure equipment is stored accurately and labeled in storage systems.
- Use scanning tools and inventory systems to track inbound/outbound items.
- Maintain asset records and support IT audits related to equipment handling.
- Sanitize and stage returned equipment.
Onsite & End-User Support
- Provide white glove IT support to senior management.
- Relocate and set up desktop computers, monitors, and peripherals.
- Deliver remote hands support to Data Center and network teams.
- Provide 1st/2nd level support both onsite and remotely via IT-Ticketing systems.
- Support severity 1 and 2 onsite incidents and escalations.
- Assist in server decommissioning and hardware removal tasks.
- Collaborate globally with European/Global IT teams.
- Participate in project-based IT deployments and platform support activities.
- Use Microsoft Intune for OS and software deployment.
- Document and standardize IT procedures and user profiles.
Basic Qualifications
- Fluent English, written and spoken.
- Ability to lift and move pallets and equipment.
- Experience with pallet jacks and scanning devices.
- Proficiency in Microsoft Word, Excel, and other tracking systems.
- Strong troubleshooting skills and user support experience.
- Working knowledge of hardware/software troubleshooting and basic networking.
- Familiarity with Windows 10/11 and software deployment tools.
- Understanding of Windows Server and Active Directory basics.
- Comfortable working independently and within small teams.
Working Hours
Regular office hours, from Monday to Friday – Onsite/Osmangazi
Occasional planned/unplanned support may be required outside office hours or at alternate office locations.
We are seeking a proactive and detail-oriented professional who thrives in dynamic environments and is passionate about both technical excellence and exceptional user support. If you are looking for a role where you can grow your skills, collaborate with global teams, and make a tangible impact on day-to-day IT operations, we invite you to join our team and be part of an organization that values innovation, reliability, and teamwork.
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Fluent English, written and spoken
- Ability to lift and move pallets and IT equipment
- Experience using pallet jacks and scanning devices
- Proficiency with Microsoft Word, Excel, and tracking systems
- Strong troubleshooting and user support experience
- Working knowledge of hardware and software troubleshooting
- Basic networking knowledge
- Familiarity with Windows 10 and Windows 11
- Familiarity with software deployment tools
- Understanding of Windows Server and Active Directory basics
- Ability to work independently and within small teams
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
