D-ploy is a company specialized in IT and engineering solutions operating internationally. We take pride in delivering innovative and high-quality services to numerous industry-leading clients. Through strong relationships and trusted partnerships within the IT community, we optimize our clients’ productivity and contribute to their business success and value.
We are currently looking for a committed, flexible, and solutions-oriented professional to join us as an IT Onsite Support Engineer in Shanghai. If you want to be part of a dynamic and international organization, we would love to hear from you!
Responsibilities
- Provide first- and second-level support to internal users.
- Analyze, prioritize, and resolve incidents and service requests.
- Log and manage tickets in the incident system following ITIL-based processes.
- Install, configure, and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals.
- Perform standard software installations, updates, and patching of business applications.
- Document processes, prepare reports, and create knowledge base articles.
- Collaborate with product teams, development, and other business departments.
Requirements
- Education in IT or a comparable qualification.
- 2–3 years of experience in IT support, service desk, or similar roles.
- Strong knowledge for analyzing and resolving user and system issues.
- Structured, solutions-oriented, and autonomous working style.
- Strong technical and organizational skills.
- Service-minded, professional, and friendly attitude towards users.
- Ability to communicate clearly and effectively with customers and colleagues.
- Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner.
- Team player with experience working in international and multicultural environments.
- Fluent Mandarin and a good command of English, both spoken and written.
- Availability to work on site at the assigned location.
- A valid criminal record certificate (not older than 3 months) is required.
Benefits
- Broad range of activities, tasks, and projects
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
Skills Required
- Education in IT or a comparable qualification
- 2-3 years of experience in IT support, service desk, or similar roles
- Fluent Mandarin and a good command of English, both spoken and written
- A valid criminal record certificate (not older than 3 months) is required
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
