IT Officer

POSITION OVERVIEW:

The IT Officer is responsible for the support of all Information Technology (IT) and Hospital Management Information System (HMIS) services, systems, networks and devices that the hospital staff utilises to achieve CURE’s Mission.  The incumbent will be responsible for installing, configuring, and monitoring computer hardware, software and networks in accordance with CURE International’s standards, diagnosing faults and solving technical problems, and training end-users in the use of technology solutions.

ESSENTIAL DUTIES:

Technology Deployment and Provisioning

1. Deploy and provide support for LANs, WANs, network segments, Internet, and remote access systems.
2. Install new / rebuild existing servers and configure hardware and peripherals, services, settings, directories, storage, etc. in accordance with the CURE International IT standards and project/ operational requirements.
3. Configure and deploy desktop & laptop computers, Chromebooks, tablets, printers, routers, switches, firewalls, phones,  smartphones, and software solutions.
4. Develop and maintain documentation of deployment, installation and configuration procedures.
5. Research and recommend innovative, and where possible automated approaches for system administration tasks.
6. Create, update, disable and delete user accounts and user access permissions per request.
7. Implement technology, security, data backup & privacy best practices and process improvements across the Hospital, as prescribed by CURE International’s Technology department.

Technology Maintenance and Support

1. Support all IT functions across the Hospital, including:
   1. Enterprise applications (includes communications, collaboration, electronic medical records (EMR), inventory management, human resource, financial management and accounting systems and tools)
   2. Physical servers, virtual machines, desktop & laptop computers, Chromebooks and mobile devices
   3. Network and security/access administration
   4. Information/data backup, management and protection
2. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs, such as backups.
3. Administer servers, virtual machines, desktop & laptop computers, Chromebooks, printers, routers, switches, firewalls, WiFi access points, phones, tablets, smartphones, operating systems and software.
4. Perform regular security monitoring to identify and remediate possible security risks or intrusions.
5. Ensure automated daily backup operations are functioning correctly, and that all required files and system data are successfully backed up, both to local external network attached storage, and offsite cloud storage.
6. Perform regular file archival and purge as necessary.
7. Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and services promptly, sharing regular status updates.
8. Apply computer operating system security patches, updates and upgrades on a regular basis, and upgrade administrative tools and utilities.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor’s Degree in Information Technology or Computer Science, or related field, or equivalent experience in related background.
2. Minimum of 3 years experience in IT support, systems administration and information management in a professional organization.

KNOWLEDGE, SKILLS & ABILITIES:

1. Strong knowledge of IT support, various Operating Systems (including Microsoft Windows and Linux), cybersecurity solution, business and collaboration applications, and IT policies, procedures and standards
2. Information processing and numeracy abilities
3. Accuracy, attention to detail and timely project and service delivery
4. Security conscious approach to provision of IT services
5. Ability to establish priorities and proceed with objectives with minimum supervision
6. Strong written and verbal communication skills in English
7. Ability to teach technology to end-users, with patience
8. Google Workspace administration and support (Preferred)