- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Install, configure, and maintain operating systems, applications, and IT equipment (e.g., computers, printers, and mobile devices).
- Respond to user requests via phone, email, or ticketing systems and ensure timely issue resolution.
- Perform system updates, patches, and regular maintenance to enhance security and performance.
- Assist in setting up user accounts, managing access permissions, and ensuring data security.
- Support and troubleshoot network connectivity, including LAN, Wi-Fi, and VPN connections.
- Document technical issues, solutions, and best practices to improve support processes.
- Provide basic training and guidance to end-users on IT tools and best practices.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Monitor IT systems and proactively address potential problems before they impact operations.
Skills Required
- Technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain operating systems, applications, and IT equipment
- Respond to user requests via phone, email, or ticketing systems and ensure timely resolution
- Perform system updates, patches, and regular maintenance
- Assist in setting up user accounts and managing access permissions
- Support and troubleshoot network connectivity including LAN, Wi‑Fi, and VPN
- Document technical issues, solutions, and best practices
- Provide basic training and guidance to end-users on IT tools and best practices
- Collaborate with other IT teams to escalate and resolve complex technical problems
- Monitor IT systems and proactively address potential problems
What We Do
Founded in 1860 and headquartered in Belgium, Carmeuse is a global leader in the manufacture of lime, limestone, and mineral-based products. The company serves industrial, construction, and soil improvement applications worldwide, operating 114 sites and 62 quarries. Beyond material supply, Carmeuse provides integrated equipment and engineering services to optimize customer processes, improve safety, and reduce CO2 emissions.
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