IT OFFICER

IT Infrastructure & Network Management

• Manage, maintain, and troubleshoot all IT hardware (desktops, laptops, servers, printers, tablets) and network infrastructure (LAN, WAN, Wi-Fi, VPN)

• Ensure reliable internet and network connectivity across all Zoomlion Kenya offices and sites

• Perform routine system backups, monitor server performance, and manage data storage

• Coordinate with ISPs and external vendors for network uptime and fault resolution

• Manage user accounts, access controls, and directory services (Active Directory or equivalent)

End-User Support & Helpdesk

• Provide first-line and second-line technical support to all staff across Zoomlion Kenya locations

• Log, track, and resolve IT support tickets within agreed SLA timelines

• Conduct user onboarding — set up workstations, email accounts, and software access for new staff

• Develop and deliver basic IT training and user guides to promote digital literacy across the organisation

Software & Systems Management

• Manage licensing, installation, and updates for all software applications (MS Office 365, ERP, fleet management systems, accounting software, etc.)

• Administer email and collaboration platforms (Microsoft 365/Google Workspace)

• Support integration and maintenance of fleet management and operational systems used by the Operations team

• Coordinate with Zoomlion Group IT on ERP system access, updates, and troubleshooting

Cybersecurity & Data Protection

• Implement and maintain cybersecurity measures including antivirus, firewalls, patch management, and access controls

• Monitor systems for security threats and respond to incidents in line with IT security policy

• Ensure compliance with Kenyan data protection regulations (Data Protection Act 2019) and Zoomlion Group data governance policies

• Conduct regular security awareness sessions for staff

IT Procurement & Asset Management

• Maintain a comprehensive IT asset register for all hardware and software assets

• Raise purchase requisitions for IT equipment, software licences, and services in line with procurement procedures

• Evaluate and recommend IT vendors and service providers; manage contracts and service level agreements

• Coordinate warranty repairs and end-of-life asset disposal

Reporting & Documentation

• Maintain up-to-date IT documentation (network diagrams, system configurations, SOPs, user guides)

• Prepare monthly IT performance and support reports for the Country MD

• Track IT budget expenditure and report variances

• Any other duties as assigned by the Business

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

• Relevant professional certifications required: CompTIA A+, Network+, or Microsoft Certified (e.g. MD-102, AZ-900); CCNA is an added advantage

• Certification in cybersecurity (e.g. CompTIA Security+, CEH) is an advantage

Experience

• Minimum of 3–5 years of experience in IT support, systems administration, or a related IT role

• Hands-on experience managing Windows Server environments, Active Directory, and Microsoft 365

• Experience supporting fleet management or ERP systems is an advantage

• Prior experience in Kenya or East Africa; familiarity with the Kenya Data Protection Act 2019 and CA (Communications Authority) requirements preferred

Technical Skills

• Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi), Windows Server, and PC hardware

• Proficiency in Microsoft 365 administration (Exchange Online, Teams, SharePoint)

• Experience with IT helpdesk/ticketing systems

• Basic knowledge of cybersecurity principles and data protection best practices

• Familiarity with ERP systems (SAP, Oracle, or similar) an advantage

Core Competencies

• Strong problem-solving and analytical skills with a systematic approach to fault finding

• Excellent communication skills — able to explain technical concepts clearly to non-technical users

• Self-motivated, proactive, and able to prioritise and manage multiple tasks simultaneously

• High integrity and discretion in handling sensitive organisational data

• Collaborative team player with good interpersonal skills

• Willingness to occasionally work outside normal hours to support critical system maintenance