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OMB NO: 1625-0120
Expiration Date: 05/31/2029
Announcement: 6893
Opening Date: 27 August 2026 Pay Plan/Series/Pay Band: NF-2210-03
Closing Date: Until Filled Work Schedule: Full Time (30-40 hours/week)
Position: IT Network Specialist (Helpdesk/Cust Support) Salary: $26.00/hour +DOE
Who May Apply: All Sources Location: Chesapeake, VA – Headquarters
Turn Tech Problems into Solutions!
Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you’re a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!
DUTIES:
The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software.
Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.
Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.
Performs other related duties as assigned.
You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.
QUALIFICATIONS REQUIRED:
Minimum:
1. Certificate or Associates Degree in Computer Science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
2. Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.
3. Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems.
4. Experience with Active Directory, creating, deleting and modifying user accounts.
5. Ability to routinely lift 30 lbs.
Preferred (in addition to the minimum):
- Bachelor’s Degree in Computer Science or a closely related field or 4years of experience with computer
systems and design; troubleshooting techniques; and full understanding of all Windows Architecture
including Windows Server experience may be substituted for education requirement.
2. Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).
3. Network+ and Security+ certifications
USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
- Paid Annual and Sick Leave
- Holiday Pay
- Medical/Dental/Vision Insurance
- Flexible/Dependent Spending Account
- Pension Plan
- 401k Savings Plan
- Life Insurance
- Short Term/Long Term Disability
- Tuition Assistance
- Paid Parental Leave
OTHER ESSENTIAL INFORMATION:
- Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
- Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
- Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
- Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
- Applicants may not be employed in the chain of command of their relatives.
- This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
HOW TO APPLY
Additional Information on how you will be evaluated:
Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.
You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:
IT Network Specialist (Helpdesk/Cust Support) FT– 6893
Chesapeake, VA, US
Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.
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Skills Required
- Certificate or associate degree in Computer Science, Information Technology, or a closely related field
- High school diploma or GED plus two years of helpdesk support experience, including Microsoft Office 365, as an alternative to the certificate or associate degree
- Flexible availability, including holidays, weekends, evenings, standard hours, and off-duty hours
- Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations
- Experience troubleshooting network switches, wireless access points and controllers, firewalls, VPN, and Point of Sale systems
- Experience with Active Directory, including creating, deleting, and modifying user accounts
- Ability to routinely lift 30 pounds
- Bachelor's degree in Computer Science or a closely related field
- Four years of experience with computer systems and design, troubleshooting techniques, and Windows architecture, including Windows Server, as a substitute for education
- Active Microsoft IT certification such as MTCS or MCSA for Windows Client or Server
- Network+ certification
- Security+ certification
What We Do
The Coast Guard Community Services Command (CSC) was commissioned on March 26th, 2009 with its headquarters located in Chesapeake, Virginia. CSC is comprised of the Coast Guard Morale, Well-Being and Recreation (MWR) program and the Coast Guard Exchange System (CGX). The Coast Guard MWR and CGX programs are considered vital nonpay compensation programs that have responsibilities in taking care of those who protect and defend the homeland. Our responsibility is to help ensure the mission readiness and retention of our Coast Guard military members and the Coast Guard family. CGX provides quality merchandise and services at a savings to the military member and their families as well as other authorized patrons and provides a dividend to help fund Coast Guard MWR programs worldwide. Over the past 10 years, CGX has contributed over $23 million to Coast Guard MWR programs! MWR activities are varied and diverse and include fitness centers, gymnasiums, picnic areas, community centers, movie theaters, food and beverage operations, golf courses, child development centers, recreational lodging, bowling centers, and information, ticket, and tour activities, just to name a few! Every day at CSC, we are dedicated to improving the quality of life and well-being of every military member and their family whether through CGX or through MWR – CSC is there ready to serve. Coast Guard Community Services Command, serving those who protect and defend the homeland.
