Key Responsibilities:
1. Technical
Support: Provide first-level support for hardware and software issues,
assisting users with troubleshooting and problem resolution.
2. System
Maintenance: Assist in the installation, configuration, and maintenance of
computer systems and peripherals.
3. User
Management: Help manage user accounts, permissions, and access controls in
various systems.
4. Documentation:
Maintain accurate records of IT inventory, software licenses, and user
documentation.
5. Training:
Assist in training staff on new software and technologies, ensuring they have
the necessary skills to use IT resources effectively.
6. Network
Support: Support network maintenance and troubleshooting, including
connectivity issues and basic network configurations.
7. Backup
and Recovery: Help with data backup processes and recovery procedures to ensure
data integrity.
Requirements
Qualifications:
Education: Bachelor's degree in Computer
Science, Information Technology, or a related field is preferred; relevant
certifications can be beneficial.
Experience: 3-5 years’ experience in IT
support or a related role.
Skills: Strong problem-solving skills, good
communication abilities, and a basic understanding of computer systems and
networks.
Preferred Skills:
Familiarity with operating systems (Windows,
macOS, Linux) and common software applications.
Basic knowledge of networking concepts and
troubleshooting.
Customer service experience is a plus.
Work Environment:
Typically a fulltime role in an office
setting, with potential for remote support.
May require occasional afterhours work to
address urgent technical issues.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3-5 years of experience in IT support or a related role
- Strong problem-solving skills
- Good communication abilities
- Basic understanding of computer systems and networks
- Familiarity with Windows, macOS, and Linux
- Basic knowledge of networking concepts and troubleshooting
- Customer service experience
What We Do
Finovest Group is a financial-services company serving individuals and communities, with experience in retail banking, private equity, project finance, and domestic and international real-estate development. It provides customized financial solutions and supports financial inclusion, particularly in rural India. Its offerings include gold loans, microcredit, real-estate, business, auto, and home loans, alongside broader banking, investment, insurance, and wealth-management services for clients and communities.
